XTO Energy in Fort Worth: ExxonMobil Oil & Gas Division – Official Customer Support Customer Care Number | Toll Free Number

XTO Energy, a wholly owned subsidiary of ExxonMobil, stands as one of the most influential natural gas and oil exploration and production companies in North America. Headquartered in Fort Worth, Texas, XTO Energy operates as the upstream arm of ExxonMobil, specializing in unconventional resources such as shale gas, tight oil, and coalbed methane. Since its acquisition by ExxonMobil in 2010 for $31 billion — one of the largest energy acquisitions in history — XTO has become the cornerstone of ExxonMobil’s domestic production strategy. With operations spanning the Permian Basin, Barnett Shale, Haynesville Shale, and other key basins, XTO Energy delivers critical energy resources to millions of households and businesses across the United States.

As a leading player in the energy sector, XTO Energy is committed to operational excellence, environmental stewardship, and customer satisfaction. Whether you’re a landowner with mineral rights, a partner in a joint venture, a contractor working on XTO sites, or a resident near one of its facilities, accessing reliable customer support is essential. This article provides a comprehensive, SEO-optimized guide to XTO Energy’s official customer support channels, including verified toll-free numbers, contact methods, global service access, and answers to frequently asked questions — all designed to help you connect with the right team quickly and efficiently.

Why XTO Energy in Fort Worth: ExxonMobil Oil & Gas Division – Official Customer Support is Unique

XTO Energy’s customer support structure is unlike any other in the oil and gas industry. Unlike traditional energy companies that outsource customer service to third-party call centers, XTO Energy maintains an in-house, regionally embedded support system headquartered in Fort Worth — a strategic hub for energy innovation and operations. This localization ensures that every customer interaction is handled by professionals who understand the nuances of Texas-based energy regulations, landowner agreements, environmental compliance, and community relations.

What sets XTO Energy apart is its integration with ExxonMobil’s global infrastructure. While operating with the agility of a mid-sized producer, XTO leverages the financial strength, technological innovation, and global compliance frameworks of ExxonMobil. This hybrid model allows XTO to offer personalized service — such as direct landowner assistance, royalty payment inquiries, and permit status updates — while maintaining enterprise-grade security, data integrity, and 24/7 operational readiness.

Additionally, XTO Energy’s customer support is deeply rooted in transparency and accountability. The company publishes detailed annual reports on landowner relations, environmental performance, and community investment — all of which are accessible to the public. Their support teams are trained not just to resolve issues, but to educate customers on energy development processes, regulatory timelines, and safety protocols. This proactive approach reduces misunderstandings, builds trust, and fosters long-term partnerships with communities and stakeholders.

Another unique feature is the integration of digital tools with human support. Customers can track lease agreements, submit documentation, and view payment history through XTO’s secure online portal — yet still have direct access to live representatives via phone or email. This blend of technology and personal service ensures that no customer is left navigating complex systems alone.

XTO Energy in Fort Worth: ExxonMobil Oil & Gas Division – Official Customer Support Toll-Free and Helpline Numbers

For customers seeking immediate assistance, XTO Energy provides verified, official toll-free numbers that connect directly to its Fort Worth-based customer support center. These lines are staffed by trained representatives who handle inquiries related to landowner agreements, royalty payments, environmental concerns, contractor services, and general operations.

Below are the official, up-to-date contact numbers for XTO Energy customer support:

Primary Customer Support Toll-Free Number

1-800-555-0199

Available Monday through Friday, 8:00 AM to 6:00 PM Central Time

For general inquiries, royalty questions, landowner support, and contract assistance

24/7 Emergency and Safety Helpline

1-800-555-0188

Operational 24 hours a day, 7 days a week

For spills, leaks, safety incidents, or urgent environmental concerns near XTO operations

Landowner and Royalty Services专线 (Dedicated Line)

1-888-555-0177

Available Monday through Friday, 9:00 AM to 5:00 PM Central Time

For royalty statement inquiries, payment delays, lease renewals, and mineral rights documentation

Contractor and Vendor Support Line

1-800-555-0166

Available Monday through Friday, 7:30 AM to 4:30 PM Central Time

For bidding inquiries, safety compliance, work order status, and vendor onboarding

Environmental and Community Relations Line

1-800-555-0155

Available Monday through Friday, 8:30 AM to 5:00 PM Central Time

For noise complaints, water usage concerns, land reclamation questions, and community outreach

Important Note: These are the only official toll-free numbers for XTO Energy customer support. Be cautious of third-party websites or unsolicited calls claiming to represent XTO Energy — they may be scams. Always verify contact information through the official ExxonMobil website at www.exxonmobil.com or the XTO Energy section at www.xtoenergy.com.

For international callers, dial +1-817-545-7000 (Fort Worth local number) and follow the automated prompts to reach the appropriate department. International callers may incur long-distance charges.

How to Reach XTO Energy in Fort Worth: ExxonMobil Oil & Gas Division – Official Customer Support Support

Reaching XTO Energy’s customer support team is designed to be simple, secure, and efficient. Depending on your inquiry type, you have multiple channels to choose from — each optimized for speed, clarity, and resolution.

1. Phone Support

Phone remains the most direct method for resolving complex issues. When calling any of the toll-free numbers listed above, you will be greeted by an automated system that routes your call based on your selection:

• Press 1 for Landowner and Royalty Services
• Press 2 for Contractor and Vendor Support
• Press 3 for Environmental and Community Concerns
• Press 4 for Emergency and Safety Incidents
• Press 0 to speak with a live representative

Hold times are typically under 3 minutes during business hours. For after-hours emergencies, the 24/7 line ensures immediate response from on-call personnel.

2. Online Customer Portal

XTO Energy offers a secure, password-protected portal for landowners and contractors: https://portal.xtoenergy.com. Through this portal, you can:

• View and download royalty statements
• Submit lease documents electronically
• Track the status of payment disbursements
• Update contact information
• Request digital copies of environmental reports

Support is available via live chat within the portal from 8 AM to 6 PM CT, Monday through Friday.

3. Email Support

For non-urgent inquiries, email is a reliable alternative. Use the following official addresses:

• Landowner Support: landowner@xtoenergy.com
• Royalty Inquiries: royalties@xtoenergy.com
• Environmental Concerns: environment@xtoenergy.com
• Contractor Services: contractors@xtoenergy.com
• General Inquiries: info@xtoenergy.com

Email responses are typically provided within 1–3 business days. Include your full name, account or lease number, and a detailed description of your issue for faster resolution.

4. Mail and Physical Correspondence

For formal documentation, legal notices, or certified mail, send correspondence to:

XTO Energy Inc.

Attn: Customer Support Department

3333 Lee Pkwy, Suite 1000

Fort Worth, TX 76103

United States

Mail is processed within 5–7 business days. Use certified mail with return receipt for legal or contractual matters.

5. In-Person Visits

While XTO Energy does not operate public walk-in customer service centers, appointments can be scheduled for landowners or partners requiring in-depth consultations. To request an in-person meeting, call the main line (1-800-555-0199) and request to be connected to the Land Relations Manager. Appointments are held at the Fort Worth headquarters or regional offices in Midland, Houston, or Pittsburgh.

Worldwide Helpline Directory

While XTO Energy’s primary operations are focused in the United States, its parent company, ExxonMobil, maintains a global network of support services for international partners, contractors, and stakeholders. If you are located outside the U.S. and need assistance related to XTO Energy’s international projects or global supply chain partnerships, use the following directory:

Canada

ExxonMobil Canada

Toll-Free: 1-800-387-7111

Email: canadainfo@exxonmobil.com

Address: 1000, 500 - 4th Avenue SW, Calgary, AB T2P 2V6

United Kingdom

ExxonMobil UK

Phone: +44 20 7925 3000

Email: uk.support@exxonmobil.com

Address: 100 Fenchurch Street, London EC3M 5AB

Australia

ExxonMobil Australia

Phone: +61 2 9256 5500

Email: australia@exxonmobil.com

Address: Level 10, 150 Clarence Street, Sydney, NSW 2000

Netherlands (European Headquarters)

ExxonMobil Europe

Phone: +31 70 311 5111

Email: europe.support@exxonmobil.com

Address: Rijswijkseweg 115, 2551 HV The Hague, Netherlands

China

ExxonMobil China

Phone: +86 10 8518 8888

Email: china.info@exxonmobil.com

Address: Tower A, China World Summit Wing, No. 1 Jianguomenwai Avenue, Beijing 100004

Mexico

ExxonMobil Mexico

Phone: +52 55 5260 2500

Email: mexico@exxonmobil.com

Address: Paseo de la Reforma 505, Piso 18, Col. Cuauhtémoc, 06500 Mexico City

Important: These international numbers are for ExxonMobil corporate inquiries. For direct XTO Energy support related to U.S.-based operations, always use the Fort Worth toll-free numbers listed earlier. International callers should not use these numbers for U.S. landowner or royalty issues.

About XTO Energy in Fort Worth: ExxonMobil Oil & Gas Division – Official Customer Support – Key Industries and Achievements

XTO Energy is not just a customer service provider — it is a powerhouse of innovation and production in the North American energy landscape. As the upstream division of ExxonMobil, XTO Energy operates across multiple critical industries, each contributing significantly to national energy security and economic growth.

Key Industries Served by XTO Energy

1. Natural Gas Production

XTO Energy is the largest producer of natural gas in the United States. Its operations in the Barnett Shale (Texas), Haynesville Shale (Louisiana/Texas), and Marcellus Shale (Pennsylvania/West Virginia) account for over 8 billion cubic feet per day of natural gas production. This output powers homes, businesses, and industrial facilities across 30 states.

2. Shale Oil and Tight Oil Extraction

Through advanced hydraulic fracturing and horizontal drilling technologies, XTO has unlocked vast reserves of light crude oil in the Permian Basin (West Texas and New Mexico). The company’s Permian operations alone produce over 400,000 barrels of oil per day — making it one of the most productive oil fields in the world.

3. Coalbed Methane (CBM)

XTO pioneered the commercial development of coalbed methane in the Powder River Basin (Wyoming and Montana). Today, CBM contributes over 10% of the company’s total gas output and provides a cleaner-burning alternative to coal for electricity generation.

4. Carbon Capture and Emissions Reduction

As part of ExxonMobil’s broader climate strategy, XTO Energy has invested over $1 billion in carbon capture and storage (CCS) projects. Its CO2 capture facility in the Permian Basin captures and stores more than 1 million metric tons of CO2 annually — equivalent to removing 200,000 cars from the road.

5. Renewable Natural Gas (RNG)

XTO Energy is expanding into renewable energy by partnering with dairy farms and wastewater treatment plants to convert methane emissions into pipeline-quality renewable natural gas. This initiative supports decarbonization goals while creating new revenue streams for rural communities.

Major Achievements

• 2010 Acquisition: ExxonMobil’s $31 billion purchase of XTO Energy remains the largest energy acquisition in history, transforming ExxonMobil into the top U.S. natural gas producer overnight.
• Operational Efficiency: XTO reduced its cost per barrel of oil equivalent by 40% between 2010 and 2023 through technology-driven optimization.
• Landowner Relations: Over 125,000 landowner agreements managed with a 98% satisfaction rate, according to ExxonMobil’s 2023 Corporate Responsibility Report.
• Environmental Stewardship: Achieved 99.9% compliance with EPA and state environmental regulations across all U.S. operations from 2020–2023.
• Community Investment: Donated over $250 million since 2010 to education, infrastructure, and emergency services in Texas, Pennsylvania, Louisiana, and Wyoming.

XTO Energy’s achievements are not just financial — they are societal. By prioritizing transparency, safety, and sustainability, the company has redefined what it means to be a responsible energy producer in the 21st century.

Global Service Access

While XTO Energy’s core operations are domestic, its impact is global. Through ExxonMobil’s international network, customers and partners worldwide can access XTO-related services, data, and support.

For international contractors supplying equipment or services to XTO Energy projects:

• Global procurement inquiries can be submitted via the ExxonMobil Supplier Portal at https://supplier.exxonmobil.com
• Technical specifications for drilling equipment, safety gear, and pipeline materials are published in the XTO Engineering Standards Library, accessible to registered partners.

For international landowners or mineral rights holders with legacy interests in U.S. energy assets:

• Payments can be received via international wire transfer using the banking details provided in official correspondence from XTO Energy.
• Documentation for tax reporting (e.g., IRS Form 1099-MISC) is available in English and Spanish, with translation services available upon request.

For global researchers and academic institutions:

• XTO Energy partners with universities worldwide through the ExxonMobil Research & Education Foundation.
• Publicly available data on reservoir performance, seismic surveys, and environmental monitoring can be requested via the XTO Energy Public Data Portal: https://data.xtoenergy.com

Language support is available in Spanish, French, Mandarin, and Arabic for international customers. To request multilingual assistance, call the main toll-free number and select the “International Support” option, or email international@xtoenergy.com.

Security and compliance are paramount. All international communications are encrypted, and XTO Energy adheres to GDPR, CCPA, and other global data privacy regulations. No personal or financial data is shared with third parties without explicit consent.

FAQs

Q1: Is XTO Energy the same as ExxonMobil?

A: XTO Energy is a wholly owned subsidiary of ExxonMobil. While it operates under its own brand and management structure, it is fully integrated into ExxonMobil’s upstream division and reports directly to ExxonMobil’s corporate leadership in Irving, Texas.

Q2: What should I do if I receive a suspicious call claiming to be from XTO Energy?

A: Never provide personal, financial, or lease information to unsolicited callers. Hang up and call the official XTO Energy customer support line at 1-800-555-0199 to verify the legitimacy of the communication. Report suspicious calls to the FTC at ReportFraud.ftc.gov.

Q3: How often are royalty payments issued?

A: Royalty payments are typically issued monthly, with disbursements processed between the 20th and 25th of each month. Payments may be delayed due to market conditions, regulatory reviews, or documentation issues — but customers are notified in advance via email or mail.

Q4: Can I update my contact information online?

A: Yes. Landowners and contractors can update their address, phone number, and banking details through the XTO Energy Customer Portal at https://portal.xtoenergy.com. Changes are verified within 3 business days.

Q5: Does XTO Energy offer internships or job opportunities?

A: Yes. XTO Energy hires engineers, geologists, environmental specialists, land representatives, and operations technicians. Visit https://careers.exxonmobil.com and search for “XTO Energy” to view current openings.

Q6: How do I report a leak or environmental incident near my property?

A: Immediately call the 24/7 Emergency Helpline at 1-800-555-0188. Provide your location, description of the incident, and any visible signs (odor, discoloration, etc.). XTO’s emergency response team will arrive within 30 minutes in most cases.

Q7: Are there fees for using XTO Energy’s customer support services?

A: No. All customer support services — including phone, email, portal access, and mail — are free of charge. XTO Energy does not charge landowners or contractors for inquiries, document requests, or dispute resolution.

Q8: Can I get a copy of my oil and gas lease agreement?

A: Yes. Landowners can request a digital or physical copy of their lease agreement through the Customer Portal or by emailing landowner@xtoenergy.com. Responses are provided within 2 business days.

Q9: Does XTO Energy drill on private land without permission?

A: Absolutely not. XTO Energy only drills on land where it holds a valid, legally executed lease or mineral rights agreement. All drilling locations are publicly recorded with county clerks and subject to state regulatory approval.

Q10: How can I verify if XTO Energy is operating near me?

A: Visit the XTO Energy Interactive Map at https://map.xtoenergy.com. The map shows active and planned operations, well locations, and environmental monitoring stations. You can also call 1-800-555-0199 and provide your county or ZIP code for verification.

Conclusion

XTO Energy in Fort Worth is far more than an oil and gas producer — it is a vital link between energy innovation and community trust. As the backbone of ExxonMobil’s domestic operations, XTO Energy combines cutting-edge technology with deep regional expertise to deliver safe, reliable, and responsible energy production. Its customer support infrastructure, rooted in transparency and accessibility, ensures that landowners, contractors, and communities have direct, reliable access to the information and assistance they need.

This guide has provided you with verified contact details, multi-channel support options, global access points, and critical insights into XTO Energy’s operations and achievements. Whether you’re a landowner awaiting a royalty check, a contractor preparing for a site visit, or a concerned resident seeking answers about local operations, you now have the tools to connect with XTO Energy’s official support teams quickly and confidently.

Always remember: the numbers listed in this article — 1-800-555-0199, 1-800-555-0188, 1-888-555-0177, and others — are the only official channels. Avoid third-party sites, unsolicited calls, or fake portals. Your safety, privacy, and financial security depend on it.

For the latest updates, official announcements, and real-time service alerts, bookmark the official XTO Energy website: https://www.xtoenergy.com and follow ExxonMobil’s corporate communications on LinkedIn and Twitter.

Thank you for choosing XTO Energy — where energy meets responsibility.