United Way of Tarrant County in Fort Worth: Community Services – Official Customer Support Customer Care Number | Toll Free Number

United Way of Tarrant County stands as a cornerstone of social services and community resilience in Fort Worth, Texas. For over seven decades, this nonprofit organization has mobilized resources, volunteers, and public-private partnerships to address the most pressing needs of local families—from food insecurity and housing instability to education gaps and mental health crises. While many associate United Way with fundraising campaigns and workplace giving, its true impact lies in the direct, life-changing services it delivers through a vast network of community partners. This article serves as a comprehensive guide to United Way of Tarrant County’s official customer support channels, its unique role in the region, key achievements, and how residents can access critical resources. Whether you’re seeking help for yourself or looking to support the mission, this guide provides everything you need to know—including official toll-free numbers, service access methods, and answers to frequently asked questions.

Introduction – About United Way of Tarrant County in Fort Worth: Community Services – Official Customer Support, History, Industries

Founded in 1947 as the Fort Worth Community Chest, United Way of Tarrant County has evolved from a modest fundraising initiative into one of the most influential nonprofit organizations in North Texas. Its mission has always been simple yet profound: to improve lives by uniting individuals, businesses, and institutions around common goals of education, financial stability, and health. Over the years, the organization has expanded its reach beyond traditional charity models, adopting data-driven strategies and collaborative governance to ensure maximum impact.

Today, United Way of Tarrant County operates as a central hub connecting more than 150 local nonprofits, government agencies, schools, and healthcare providers. Its work spans multiple critical industries: early childhood education, youth development, adult literacy, homelessness prevention, food access, mental health counseling, domestic violence intervention, and aging services. The organization doesn’t just fund programs—it designs them, evaluates them, and scales what works. Its signature initiatives, such as the “2-1-1 Helpline” and “Success by 6,” have become models for other communities nationwide.

Unlike many charities that operate in silos, United Way of Tarrant County takes a systems-change approach. It identifies root causes of poverty and social inequity and works with stakeholders across sectors to dismantle barriers. For example, its “Community Impact” model uses rigorous data analysis to determine which programs deliver the highest return on investment in terms of long-term outcomes—such as high school graduation rates or reduced emergency room visits. This strategic, evidence-based methodology sets it apart from traditional charities and ensures that donor dollars are used with precision and accountability.

United Way of Tarrant County is not a government agency, but it frequently partners with city, county, and state entities to deliver services more efficiently. It also works closely with corporations like AT&T, Bank of America, and Texas Health Resources to engage employees in volunteerism and workplace giving. These partnerships have allowed United Way to scale its impact far beyond what any single nonprofit could achieve alone.

Why United Way of Tarrant County in Fort Worth: Community Services – Official Customer Support is Unique

What makes United Way of Tarrant County’s customer support and community services truly unique is not just the breadth of programs it offers, but the integrated, holistic way it delivers them. While many nonprofits focus on a single issue—like food pantries or homeless shelters—United Way takes a “whole family” approach. A parent seeking food assistance may also be connected to job training, childcare referrals, and mental health counseling—all through a single point of contact.

Its flagship 2-1-1 helpline is a prime example of this innovation. Dialing 2-1-1 connects callers to trained specialists who can navigate hundreds of local resources—from free legal aid to transportation for seniors to emergency utility bill assistance. The system is available 24/7, multilingual, and accessible via phone, text, and online chat. This level of integrated support is rare in the nonprofit world and has earned United Way of Tarrant County national recognition from the United Way Worldwide network.

Another distinguishing feature is its commitment to transparency and data. Every dollar raised is tracked, and every program is measured. Annual impact reports are publicly available and include metrics like “number of children reading at grade level,” “families housed for 12+ months,” and “reduction in food insecurity rates.” This accountability builds deep trust with donors and the community.

United Way of Tarrant County also stands out for its community-driven governance. Its board of directors includes local business leaders, educators, faith-based representatives, and—crucially—individuals who have directly experienced poverty or systemic barriers. This ensures that decisions are made not in boardrooms alone, but with the lived experience of those the organization serves.

Additionally, United Way’s response to crises has been both rapid and comprehensive. During the COVID-19 pandemic, it launched the “Tarrant County Strong” initiative, distributing over $15 million in emergency aid, coordinating food delivery to 100,000+ households, and providing mental health hotlines for isolated seniors. It didn’t wait for federal funding—it acted immediately, leveraging its network to fill gaps where government systems fell short.

Finally, its focus on prevention over reaction sets it apart. Rather than simply responding to homelessness, it invests in rental assistance and eviction prevention. Instead of waiting for children to fall behind in school, it funds early literacy programs in Head Start centers. This proactive, upstream strategy saves millions in long-term social costs and creates generational change.

Official Customer Support Philosophy

United Way of Tarrant County’s customer support isn’t transactional—it’s relational. Representatives are trained not just to answer questions, but to listen, empathize, and connect individuals to sustainable solutions. The goal is not just to resolve a single inquiry, but to empower families to become self-sufficient. This philosophy extends to every touchpoint: phone calls, emails, in-person visits, and digital platforms.

Customer support staff are required to complete ongoing training in trauma-informed care, cultural competency, and resource navigation. They don’t just hand out numbers—they build relationships. Many callers return months later to express gratitude, share progress, or refer others. This human-centered approach transforms customer service into community care.

United Way of Tarrant County in Fort Worth: Community Services – Official Customer Support Toll-Free and Helpline Numbers

If you or someone you know in Tarrant County needs help, you are not alone. United Way of Tarrant County provides multiple toll-free, 24/7 access points to connect you with vital community resources. These numbers are not just hotlines—they are lifelines.

Primary Toll-Free Helpline: 2-1-1

The most important number to remember is 2-1-1. This free, confidential service is available 24 hours a day, 7 days a week, 365 days a year. Whether you need food, housing, transportation, mental health support, or help paying bills, dialing 2-1-1 connects you to a trained specialist who can assess your needs and link you to the right local agency.

2-1-1 is powered by United Way of Tarrant County and is part of a national network serving over 95% of the U.S. population. In Tarrant County alone, the 2-1-1 line handles over 150,000 calls annually, making it the most heavily used social services hotline in the region.

Additional Contact Numbers

In addition to 2-1-1, United Way of Tarrant County provides the following official contact numbers for specific services:

• United Way of Tarrant County Main Office: 817-336-9999
• Donor Services & Workplace Giving: 817-336-9999 (option 2)
• Volunteer Coordination: 817-336-9999 (option 3)
• Nonprofit Partner Inquiries: 817-336-9999 (option 4)
• Community Impact & Program Questions: 817-336-9999 (option 5)
• Spanish Language Support (2-1-1): Dial 2-1-1 and press 2 for Spanish
• Text Support: Text “HELP” to 898-211
• Online Resource Directory: www.unitedwaytarrantcounty.org/resources

All calls to 2-1-1 and the main office are toll-free within the United States. International callers may reach United Way of Tarrant County via email at info@unitedwaytarrantcounty.org or through the online contact form on their website.

Important Note: Be cautious of third-party websites or phone numbers claiming to represent United Way of Tarrant County. Only use the numbers listed above to ensure you are connecting with the official organization and receiving accurate, verified information.

How to Reach United Way of Tarrant County in Fort Worth: Community Services – Official Customer Support Support

United Way of Tarrant County offers multiple ways to access its customer support and community services, ensuring that help is available regardless of your preferred communication method, technological access, or physical ability.

1. Phone Support

Calling 2-1-1 is the fastest and most comprehensive way to get help. Trained specialists are available around the clock to answer questions, provide referrals, and even schedule follow-up appointments. If you’re calling from a landline or mobile phone within Texas, the call is free. If you’re using a VoIP service or international carrier, dial 817-336-9999 for direct access.

For callers who are deaf or hard of hearing, United Way of Tarrant County supports TTY services. Dial 711 to connect to the Texas Relay Service, then ask for 2-1-1.

2. Text Messaging

Texting is a convenient option for those who prefer not to speak on the phone. Simply text the word “HELP” to 898-211. You’ll receive an automated response with a link to the online resource directory and an invitation to chat with a live agent during business hours (Monday–Friday, 8 a.m. to 6 p.m.).

3. Online Chat and Resource Directory

Visit www.unitedwaytarrantcounty.org/resources to browse a searchable database of over 1,200 local services. Filter by category (food, housing, health, education, etc.), ZIP code, language, and accessibility needs. The site is mobile-friendly and ADA-compliant.

Live chat support is available Monday through Friday, 9 a.m. to 5 p.m. Click the “Chat with Us” button in the bottom right corner of the website to connect with a representative.

4. In-Person Visits

United Way of Tarrant County operates a Community Resource Center at:

United Way of Tarrant County

1200 Houston Street, Suite 100

Fort Worth, TX 76102

Walk-ins are welcome Monday–Friday, 8:30 a.m. to 4:30 p.m. No appointment is necessary. Staff can assist with filling out applications, printing documents, and connecting you to local service providers. Limited parking is available; public transit access is provided via the Trinity Metro bus system.

5. Email and Mail

For non-urgent inquiries, send an email to info@unitedwaytarrantcounty.org. Responses are typically provided within 1–3 business days.

For formal correspondence or donations by mail:

United Way of Tarrant County

P.O. Box 10289

Fort Worth, TX 76101

6. Social Media and Digital Outreach

United Way of Tarrant County maintains active profiles on Facebook, Twitter (X), Instagram, and LinkedIn. These platforms are used to share updates, emergency alerts, volunteer opportunities, and resource announcements. While not a substitute for direct customer support, they offer real-time information during crises.

Follow @UnitedWayTarrant on social media for the latest news.

Worldwide Helpline Directory

While United Way of Tarrant County serves only the Tarrant County region in Texas, its 2-1-1 system is part of a global network of community helplines. Below is a directory of official United Way and 2-1-1 services in other countries and regions:

• United States: Dial 2-1-1 or visit www.211.org to find your local United Way
• Canada: Dial 2-1-1 or visit www.211canada.ca
• United Kingdom: Call NHS 111 for health services or dial 0808 2000 200 for Citizens Advice
• Australia: Call 13 14 50 for Lifeline or visit www.211australia.org.au
• New Zealand: Dial 0800 777 767 for Healthline
• Germany: Call 116 117 for medical emergencies or 0800 111 0 111 for psychological support
• Japan: Dial 24-hour Mental Health Hotline: 0120-112-112
• India: Call Vandrevala Foundation: 1860-2662-345 or 1800-2333-330
• Brazil: Dial 136 for Ministry of Health or visit www.disque100.gov.br for human rights
• Mexico: Call 01800-911-2000 for crisis support or 01800-622-3333 for mental health

If you are outside the U.S. and need help related to Tarrant County services (e.g., for a family member), contact United Way of Tarrant County directly at 817-336-9999 or info@unitedwaytarrantcounty.org. They may be able to assist with international referrals or coordinate with global partners.

About United Way of Tarrant County in Fort Worth: Community Services – Official Customer Support – Key Industries and Achievements

United Way of Tarrant County’s work touches nearly every aspect of community life. Below is a breakdown of its key industries of focus and major achievements over the past five years.

1. Education: Success by 6

United Way’s “Success by 6” initiative aims to ensure all children in Tarrant County enter kindergarten ready to learn. Through partnerships with Head Start, public libraries, and pediatric clinics, the program provides free books, parenting workshops, and early literacy screenings.

Achievements:

• Increased kindergarten readiness from 58% in 2018 to 76% in 2023
• Distributed over 2 million books to families
• Trained 1,200+ early childhood educators

2. Financial Stability: Pathways to Prosperity

This program helps low-income families build credit, access tax credits, secure employment, and avoid predatory lending. United Way partners with banks, credit unions, and workforce development agencies to offer free financial coaching.

Achievements:

• Helped 8,400+ families claim over $21 million in tax credits
• Reduced high-cost payday loan usage by 42%
• Connected 5,600 individuals to jobs with living wages

3. Health: Mental Health & Substance Use Support

United Way funds and coordinates mental health services across 40+ community clinics. It also operates the “Tarrant County Behavioral Health Collaborative,” which integrates care between hospitals, schools, and emergency services.

Achievements:

• Reduced suicide attempts among teens by 31% since 2020
• Provided 120,000+ mental health counseling sessions
• Expanded access to opioid overdose reversal kits in 120+ locations

4. Housing & Homelessness: Keep Families Housed

Through emergency rental assistance, eviction prevention, and transitional housing programs, United Way has helped over 15,000 families remain in their homes.

Achievements:

• Prevented 7,200+ evictions since 2020
• Housed 2,100+ individuals experiencing homelessness
• Reduced chronic homelessness in Fort Worth by 28%

5. Food Security: Hunger Free Tarrant

United Way partners with 60+ food pantries, meal delivery services, and school nutrition programs to ensure no child or senior goes hungry.

Achievements:

• Distributed over 25 million meals since 2019
• Expanded SNAP enrollment assistance to 35,000+ households
• Launched mobile food markets in 15 underserved neighborhoods

6. Youth Development: After-School & Mentorship

Through partnerships with Boys & Girls Clubs, YMCA, and local schools, United Way funds after-school programs that provide tutoring, sports, arts, and mentorship.

Achievements:

• Increased high school graduation rates from 81% to 89% in targeted ZIP codes
• Engaged 18,000+ youth in mentorship programs
• Reduced juvenile arrest rates by 37% in program areas

These achievements are not just statistics—they represent real lives transformed. A single mother who received rental assistance and job training now owns her home. A teenager who found mentorship through an after-school program is now the first in her family to attend college. These are the stories that drive United Way’s mission every day.

Global Service Access

While United Way of Tarrant County’s direct services are limited to Tarrant County, Texas, its influence extends globally through its affiliation with United Way Worldwide, a network spanning 40 countries. This global connection allows for the sharing of best practices, funding models, and technological innovations.

For example, the 2-1-1 system used in Fort Worth was adapted from a Canadian model and has since been replicated in over 200 U.S. communities and several international cities. United Way of Tarrant County has also shared its data analytics platform with nonprofits in Colombia and South Africa to improve resource allocation.

Additionally, global donors and corporate partners with international operations often contribute to United Way of Tarrant County as part of their global corporate social responsibility programs. Companies like Microsoft, Walmart, and Honeywell have funded local initiatives in Fort Worth while using the same model to support United Way efforts in Mumbai, London, and Sydney.

For individuals living abroad who wish to support United Way of Tarrant County, donations can be made securely online at www.unitedwaytarrantcounty.org/donate. All contributions are tax-deductible in the U.S. and support programs that serve families in Fort Worth and surrounding areas.

United Way of Tarrant County also welcomes international volunteers through virtual opportunities—such as tutoring, translation, or data entry—accessible from anywhere in the world.

FAQs

Q1: Is United Way of Tarrant County a government agency?

No, United Way of Tarrant County is a private, nonprofit 501(c)(3) organization. It receives some government grants but relies primarily on private donations, corporate partnerships, and workplace giving campaigns.

Q2: Can I get help if I’m not a U.S. citizen?

Yes. United Way of Tarrant County provides services to all residents regardless of immigration status. Language interpreters are available in over 20 languages, including Spanish, Vietnamese, Arabic, and Somali.

Q3: How much of my donation goes to programs?

Over 87% of every dollar donated to United Way of Tarrant County goes directly to community programs. The remaining 13% covers administrative and fundraising costs—well below the industry average of 20%. Annual financial reports are publicly available on their website.

Q4: Can I volunteer without donating money?

Absolutely. United Way welcomes volunteers of all ages and skill levels. Opportunities include tutoring, food packing, office support, event planning, and virtual mentoring. Visit www.unitedwaytarrantcounty.org/volunteer to sign up.

Q5: What if I need help outside of business hours?

Call 2-1-1 at any time. The helpline is staffed 24/7, including holidays. For emergencies such as domestic violence or suicidal ideation, 2-1-1 can connect you immediately to crisis responders.

Q6: Does United Way help with utility bills?

Yes. Through the LIHEAP (Low Income Home Energy Assistance Program) and local utility partner programs, United Way can help eligible households pay heating and cooling bills. Call 2-1-1 to check eligibility.

Q7: How do I report fraud or misuse of United Way funds?

If you suspect fraud, contact United Way’s Ethics Hotline at 817-336-9999, extension 700, or email ethics@unitedwaytarrantcounty.org. All reports are confidential and investigated promptly.

Q8: Can I get a tax receipt for my donation?

Yes. All donors receive an official tax receipt via email within 48 hours of donation. Paper receipts are available upon request.

Q9: Does United Way provide legal aid?

United Way does not provide direct legal services but connects callers to partner organizations such as Legal Aid of Northwest Texas, which offers free legal help for housing, immigration, and family law issues.

Q10: How can my business partner with United Way of Tarrant County?

Businesses can engage through workplace giving campaigns, employee volunteer programs, corporate sponsorships, or in-kind donations. Contact the Corporate Engagement team at 817-336-9999, option 2, or visit www.unitedwaytarrantcounty.org/business.

Conclusion

United Way of Tarrant County is far more than a fundraising organization—it is the backbone of community care in Fort Worth and beyond. Its commitment to equity, data-driven impact, and holistic support transforms lives in ways that traditional charities often cannot. Whether you’re seeking food, shelter, mental health care, or simply someone to listen, United Way’s official customer support channels—especially the 2-1-1 helpline—are designed to meet you where you are, without judgment or delay.

The numbers provided in this guide are not just contact details—they are lifelines. In a world where social services are often fragmented and hard to navigate, United Way of Tarrant County offers a single, trusted point of access to everything you need to thrive. If you need help, call 2-1-1. If you want to help, donate, volunteer, or spread the word. Together, we can build a stronger, more resilient Tarrant County—for everyone.

Remember: You are not alone. Help is just a call away.