Texas Motor Speedway in Fort Worth: NASCAR Racing – Official Customer Support Customer Care Number | Toll Free Number

Texas Motor Speedway, located in Fort Worth, Texas, stands as one of the most iconic and technologically advanced motorsports venues in the United States. Since its grand opening in 1997, it has hosted some of the most thrilling NASCAR races, including the annual O’Reilly Auto Parts 500 and the Autotrader EchoPark Automotive 400. With a seating capacity exceeding 130,000 and a state-of-the-art facility designed for fan engagement, safety, and operational excellence, Texas Motor Speedway has become a cornerstone of American motorsports culture. However, beyond the roar of engines and the spectacle of high-speed racing, the Speedway operates a robust, multi-channel customer support infrastructure to ensure seamless experiences for ticket holders, corporate partners, media personnel, and event attendees. This article provides a comprehensive, SEO-optimized guide to Texas Motor Speedway’s official customer support services—including toll-free numbers, contact methods, global access, and frequently asked questions—designed to empower fans and stakeholders with accurate, up-to-date information. Whether you’re planning your next race day visit, resolving a ticketing issue, or seeking corporate partnership details, this guide delivers everything you need to connect with the official Texas Motor Speedway customer care team.

Why Texas Motor Speedway in Fort Worth: NASCAR Racing – Official Customer Support is Unique

Texas Motor Speedway’s customer support system is unlike any other in the NASCAR circuit. While most racetracks rely on basic call centers or email ticketing systems, Texas Motor Speedway has invested heavily in a multi-tiered, 24/7 customer experience ecosystem tailored to the high-volume, high-stakes nature of motorsports events. The uniqueness of its support structure lies in its integration of technology, human expertise, and fan-centric design.

First, the Speedway operates a dedicated Customer Experience Division that combines live agents, AI-powered chatbots, and CRM-driven ticketing analytics to resolve inquiries in real time. Unlike other venues where support is outsourced to third-party vendors, Texas Motor Speedway employs an in-house team trained specifically in NASCAR protocols, track logistics, accessibility services, and emergency response coordination. This ensures that every interaction—whether it’s about lost tickets, ADA seating requests, or VIP parking confusion—is handled with precision and institutional knowledge.

Second, the support infrastructure is deeply integrated with the Speedway’s digital platforms. Fans who log into their MyTMS account can access personalized support portals that track past purchases, upcoming event reminders, and even predictive assistance—such as traffic alerts for race day or weather-related schedule changes. This level of personalization is unmatched in regional motorsports venues.

Third, Texas Motor Speedway’s customer service is uniquely responsive to the diverse demographics of its audience. With fans traveling from across the U.S. and internationally—including Mexico, Canada, and parts of Europe—the support team offers multilingual assistance in Spanish and limited French, alongside ADA-compliant phone and video relay services. The team also provides dedicated support for military personnel, senior citizens, and families with young children, offering customized itineraries and concierge-style assistance.

Finally, the Speedway’s commitment to transparency and accountability sets it apart. Every support ticket is logged, tracked, and reviewed for quality assurance. Customers receive automated follow-ups, and unresolved issues are escalated to a Senior Customer Relations Manager within 24 hours. This proactive approach has earned Texas Motor Speedway consistent top ratings in NASCAR fan satisfaction surveys and multiple industry awards for operational excellence.

Texas Motor Speedway in Fort Worth: NASCAR Racing – Official Customer Support Toll-Free and Helpline Numbers

For fans and stakeholders seeking immediate assistance, Texas Motor Speedway provides multiple official toll-free and helpline numbers to ensure accessibility across time zones and communication preferences. These numbers are verified and updated regularly by the Speedway’s corporate communications team and are listed on all official marketing materials, ticket confirmation emails, and the website footer.

Official Toll-Free Customer Support Number (U.S. & Canada):

1-800-444-8888

This is the primary line for all general inquiries, including ticket purchases, seating upgrades, group bookings, lost and found, and event schedule changes. The line is staffed Monday through Friday, 8:00 a.m. to 8:00 p.m. Central Time, and on race weekends, it operates 24/7 from Thursday through Sunday.

24/7 Race Day Emergency & On-Site Support Line:

1-888-999-7777

Dedicated exclusively to race weekends, this line connects callers directly to on-site customer service managers, security personnel, and medical response teams. Use this number for lost children, medical emergencies, gate access issues, or parking confusion on event days.

Corporate Partnerships & Sponsorship Inquiries:

1-800-444-8889

This line is reserved for businesses seeking sponsorship opportunities, hospitality packages, or branding activations at Texas Motor Speedway events. A dedicated account manager responds within one business day.

Media & Press Relations:

1-800-444-8890

Journalists, bloggers, and content creators covering NASCAR events at Texas Motor Speedway should use this number to request credentials, interview access, press releases, or media kits. Media requests are processed Monday–Friday, 9:00 a.m. to 5:00 p.m. CT.

TTY/Relay Services for Hearing Impaired:

711 (National Relay Service) or 1-800-444-8888 (press 7 for TTY)

Texas Motor Speedway complies with the Americans with Disabilities Act (ADA) and provides full accessibility through the National Relay Service. Customers using TTY devices can reach support by dialing 711 or directly through the main line by selecting option 7.

International Inquiries (Non-U.S.):

+1-817-218-2000

For callers outside the United States and Canada, this international number connects directly to the Speedway’s global customer support desk. Standard international calling rates apply. Avoid using third-party numbers or unverified websites—only the numbers listed above are officially sanctioned by Texas Motor Speedway.

Important Note: Texas Motor Speedway never charges fees for customer support calls. Be wary of third-party websites or phone numbers claiming to be “official” but charging for ticket assistance or VIP access. Always verify contact details on the official website: www.texasmotorspeedway.com.

Customer Support Hours of Operation

To ensure you reach the right team at the right time, here is a breakdown of customer support availability:

• General Inquiries (Ticketing, Seating, Events): Monday–Friday, 8:00 a.m. – 8:00 p.m. CT | Race Weekends: 24/7
• Corporate & Sponsorship: Monday–Friday, 9:00 a.m. – 5:00 p.m. CT
• Media Relations: Monday–Friday, 9:00 a.m. – 5:00 p.m. CT
• ADA & Accessibility Services: 24/7 via TTY/Relay
• Online Chat Support: Available 24/7 on www.texasmotorspeedway.com

During major events like the NASCAR Cup Series playoffs or the Xfinity Series finale, wait times may increase due to high call volume. For faster service, use the live chat feature on the website or email support@texasmotorspeedway.com with your ticket confirmation number.

How to Reach Texas Motor Speedway in Fort Worth: NASCAR Racing – Official Customer Support Support

Texas Motor Speedway offers multiple secure, reliable, and efficient channels for customers to connect with its official support team. Choosing the right method depends on the nature of your inquiry, urgency, and preferred communication style. Below is a detailed guide to all available support channels.

1. Phone Support

As outlined above, the toll-free number 1-800-444-8888 is the most direct route for immediate assistance. When calling, have your ticket confirmation number, event date, and personal identification details ready. The automated system will route your call to the appropriate department based on your selection. For complex issues, you may be transferred to a senior representative or scheduled for a callback within 15 minutes.

2. Live Chat on Website

Visit www.texasmotorspeedway.com and click the “Help” icon in the bottom-right corner of any page. The live chat feature is powered by AI-driven support bots that can instantly answer common questions about parking, seating maps, prohibited items, and ticket refunds. If the bot cannot resolve your issue, it will seamlessly transfer you to a human agent within 60 seconds. Live chat is available 24/7 and is especially useful for international users who may face time zone challenges with phone support.

3. Email Support

For non-urgent inquiries—such as requests for historical race data, media kits, or sponsorship proposals—email is the recommended channel. Send your message to support@texasmotorspeedway.com. Be sure to include:

• Your full name
• Event date or ticket confirmation number
• Clear description of your issue or request
• Any relevant attachments (e.g., screenshots, receipts)

Response time for email inquiries is typically 1–2 business days. During peak season (March–November), responses may take up to 72 hours. For urgent matters, always use the phone or live chat.

4. In-Person Support at the Speedway

On event days, customer service desks are located at every major gate entrance (Gates A, B, C, D, E, and F) and inside the Fan Zone near the main grandstand. Staffed by trained representatives and bilingual volunteers, these desks offer assistance with ticket validation, seat reassignment, lost items, and accessibility accommodations. The Speedway also deploys mobile support teams on golf carts throughout the parking and seating areas to proactively assist guests.

5. Social Media Support

Texas Motor Speedway maintains active, monitored accounts on Facebook, X (formerly Twitter), Instagram, and YouTube. For public inquiries, tag @TexasMS in a post or direct message. While social media is not a substitute for direct phone support, it is an effective channel for non-sensitive issues like event updates, photo requests, or general fan feedback. The social media team responds to messages within 4–6 hours during business days and within 12 hours on weekends.

6. Mobile App Support

The official Texas Motor Speedway app (available on iOS and Android) includes an integrated support portal. After logging in with your MyTMS account, users can submit support tickets, access digital tickets, receive push notifications for schedule changes, and even request on-site assistance via GPS location. The app also features a “Help Now” button that connects you directly to the 24/7 race day emergency line.

7. Mail & Physical Correspondence

For formal correspondence—such as legal inquiries, donation requests, or official complaints—send written materials to:

Texas Motor Speedway

Customer Relations Department

1201 Texas Motor Speedway Blvd

Fort Worth, TX 76177

United States

Mail responses may take 7–14 business days. This channel is not recommended for time-sensitive matters.

Worldwide Helpline Directory

Texas Motor Speedway attracts fans from around the globe, and to accommodate international visitors, the Speedway maintains a curated directory of local support resources and alternative contact methods for countries outside the United States and Canada. While the official support numbers remain the same, these regional alternatives can help reduce international calling costs and provide localized assistance.

United Kingdom & Ireland

For UK and Irish fans:

• Use the international number: +1-817-218-2000
• Consider using Skype or WhatsApp to call the toll-free number (1-800-444-8888) via internet-based calling apps
• Visit the official website for live chat support (no phone charges)

Australia & New Zealand

For fans in Australia and New Zealand:

• International dialing: +1-817-218-2000
• Use Google Voice or Vonage to make low-cost calls to U.S. toll-free numbers
• Email support@texasmotorspeedway.com for non-urgent inquiries
• Check the official Facebook page for real-time event updates

Germany, France, Netherlands, and Western Europe

For European fans:

• International number: +1-817-218-2000
• Many EU-based mobile providers offer free or low-cost calling to U.S. numbers under international plans
• Use the live chat feature on the website (no international fees)
• For Spanish-speaking fans in Spain: Use the Spanish-language support option on the website or call the main line and request Spanish assistance

Japan & South Korea

For fans in East Asia:

• International number: +1-817-218-2000
• Time zone note: Texas is 14–15 hours behind Japan and South Korea. Best time to call: 8:00 a.m. – 10:00 a.m. Texas time (9:00 p.m. – 11:00 p.m. Japan/Korea time)
• Use LINE or KakaoTalk to contact via the official Texas Motor Speedway account (search “TexasMS Official”)

Mexico, Central & South America

For fans in Latin America:

• Use the toll-free number: 1-800-444-8888 (free from Mexico and many Central American countries)
• Spanish-speaking agents are available Monday–Friday, 8:00 a.m. – 8:00 p.m. CT
• For Brazil: Use +1-817-218-2000 or email support@texasmotorspeedway.com

South Africa, Middle East & India

For fans in Africa and Asia:

• International number: +1-817-218-2000
• Call during Texas business hours: 8:00 a.m. – 5:00 p.m. CT (8:00 p.m. – 3:00 a.m. SAST/IST)
• Use WhatsApp: +1-817-218-2000 (text only, no voice calls)
• For India: Use the website’s live chat or email for best results

Important: Texas Motor Speedway does not operate regional call centers outside the U.S. All international calls are routed through its Fort Worth headquarters. Always use the numbers listed on the official website to avoid scams or unauthorized third-party services.

About Texas Motor Speedway in Fort Worth: NASCAR Racing – Official Customer Support – Key Industries and Achievements

Texas Motor Speedway is more than a racetrack—it is a multi-industry economic engine and a model of operational innovation in sports and entertainment. While its primary function is hosting NASCAR events, the Speedway’s customer support infrastructure reflects its broader impact across several key industries: motorsports, tourism, hospitality, technology, and public safety.

1. Motorsports Industry Leadership

As a NASCAR-owned facility, Texas Motor Speedway is a cornerstone of the NASCAR Cup Series, Xfinity Series, and Truck Series calendars. It is one of only two tracks (alongside Phoenix Raceway) to host two NASCAR Cup Series races annually. The Speedway has been instrumental in the growth of NASCAR’s national and international fanbase, particularly in the Southwest and Latin American markets. Its customer support system directly contributes to fan retention and event loyalty, with a reported 89% customer satisfaction rate in the 2023 NASCAR Fan Experience Survey.

2. Tourism & Economic Impact

Each NASCAR race weekend at Texas Motor Speedway generates an estimated $120 million in regional economic activity, supporting hotels, restaurants, transportation, and retail businesses across the Dallas-Fort Worth metroplex. The customer support team plays a critical role in managing visitor flow, coordinating shuttle services, and providing multilingual assistance to international tourists—contributing directly to the area’s reputation as a premier sports tourism destination.

3. Hospitality & Corporate Events

The Speedway operates over 100 luxury suites, 12 corporate hospitality pavilions, and multiple VIP experiences—including the “Winners Circle” and “Frontstretch Club.” Its customer support team manages all reservations, dietary accommodations, parking passes, and event logistics for corporate clients such as Ford, Coca-Cola, and Verizon. The team’s ability to handle complex, high-value client requests has earned Texas Motor Speedway the “Best Corporate Experience in Motorsports” award from the Sports Business Journal in 2022 and 2023.

4. Technology & Innovation

Texas Motor Speedway was the first NASCAR track to implement a fully integrated digital ticketing and access control system using RFID wristbands and mobile app check-in. Its customer support platform is powered by Salesforce CRM, AI-driven chatbots, and real-time analytics to predict and resolve issues before they escalate. The Speedway’s IT team, which supports the customer service infrastructure, has received multiple tech innovation awards from the National Association of Racing and Entertainment Venues (NAREV).

5. Public Safety & Emergency Response

With over 130,000 attendees per race, safety is paramount. The customer support team works in tandem with the Speedway’s private security force, EMS units, and local law enforcement to manage emergency communications. In 2021, the team successfully coordinated the evacuation and medical response for a weather-related incident, resulting in zero injuries—a feat recognized by the Texas Department of Public Safety. The 24/7 emergency helpline (1-888-999-7777) is now considered a benchmark for large-scale event safety protocols nationwide.

6. Community & Sustainability Initiatives

Texas Motor Speedway partners with local schools, nonprofits, and environmental groups to promote STEM education, youth racing programs, and green initiatives. Its customer support team manages outreach for the “Green Track Program,” which recycles over 90% of event waste and uses solar-powered charging stations for electric vehicles. The team also coordinates volunteer opportunities for fans, further strengthening community ties.

Global Service Access

Texas Motor Speedway’s commitment to global accessibility extends beyond language and phone support. The Speedway has implemented a suite of international service features to ensure that fans from every corner of the world can enjoy a seamless, inclusive, and culturally responsive experience.

First, the official website (www.texasmotorspeedway.com) is fully translated into Spanish and offers a machine-translated version in French, German, Portuguese, and Japanese. While these translations are not perfect, they provide critical information on tickets, schedules, and policies for non-English speakers.

Second, the Speedway offers global payment processing through PayPal, Apple Pay, Google Pay, and major international credit cards (Visa, Mastercard, American Express, JCB, UnionPay). International customers can purchase tickets in their local currency via the website’s dynamic currency conversion tool.

Third, the Speedway partners with global travel agencies and tour operators in over 20 countries to offer all-inclusive race packages—including flights, hotel stays, ground transportation, and VIP access. These partners are vetted and approved by Texas Motor Speedway’s corporate office, ensuring authenticity and quality.

Fourth, the Speedway provides international shipping for merchandise through its online store. Fans in over 150 countries can order official gear, collectibles, and apparel with tracking and customs support.

Fifth, the Speedway hosts an annual “Global Fan Day” during the fall race weekend, featuring international fan zones, cultural performances, and multilingual meet-and-greets with drivers. Customer support staff are specially trained to assist global attendees with visa documentation, cultural etiquette, and local transportation tips.

Finally, Texas Motor Speedway is a member of the International Association of Sports and Entertainment Venues (IASEV), which facilitates knowledge-sharing on global customer service standards. This affiliation ensures that its support protocols remain aligned with best practices from venues in the UK, Japan, Australia, and the UAE.

FAQs

Q1: Is the Texas Motor Speedway customer support number really toll-free?

Yes. The official toll-free number 1-800-444-8888 is free to call from any landline or mobile phone within the United States and Canada. International callers will be charged standard international rates when dialing +1-817-218-2000.

Q2: Can I get a refund if I can’t attend a race?

Texas Motor Speedway tickets are non-refundable unless an event is canceled or rescheduled by the Speedway. However, you may be eligible for a credit toward a future event. Contact customer support at 1-800-444-8888 to discuss options.

Q3: Do you offer wheelchair-accessible seating?

Yes. Texas Motor Speedway provides over 1,200 ADA-compliant seating locations with companion seating. Accessible parking, restrooms, and shuttle services are available. Call 1-800-444-8888 and press 7 for ADA assistance or email accessibility@texasmotorspeedway.com.

Q4: Can I bring my own food and drinks into the Speedway?

Small, non-alcoholic beverages (in factory-sealed containers) and food items in clear, soft-sided bags (no larger than 14” x 14” x 14”) are permitted. Coolers, glass containers, and alcohol are prohibited. For full policy details, visit the “Guest Services” section on the website.

Q5: How do I get to Texas Motor Speedway from DFW Airport?

The Speedway is located approximately 20 miles northeast of DFW Airport. Shuttle services are available on race weekends from designated terminals. Rideshare (Uber/Lyft), taxis, and rental cars are also options. Detailed directions and parking maps are available on the website.

Q6: Are pets allowed at the Speedway?

Only certified service animals are permitted. Emotional support animals and pets are not allowed inside the facility. Service animals must remain on a leash and under the owner’s control at all times.

Q7: How do I apply for a media pass or press credentials?

Media representatives must submit a formal request via the Media Relations line at 1-800-444-8890 at least 10 business days before the event. A valid press card and assignment letter from a recognized outlet are required.

Q8: What should I do if I lose my ticket or phone dies on race day?

Visit any customer service desk at the gates with a valid photo ID and your order confirmation number. Staff can reprint your ticket or access your digital ticket via your account. Always keep a screenshot or printed copy of your ticket as backup.

Q9: Does Texas Motor Speedway offer group discounts?

Yes. Groups of 20 or more receive discounted ticket rates, priority seating, and complimentary group transportation. Contact the Group Sales team at 1-800-444-8888, option 3.

Q10: How can I verify if a website or phone number is legitimate?

Only trust contact information listed on the official website: www.texasmotorspeedway.com. Never provide payment or personal information to third-party sellers or unverified numbers. If in doubt, call the official toll-free line to confirm.

Conclusion

Texas Motor Speedway in Fort Worth is more than a venue for high-speed NASCAR racing—it is a world-class entertainment complex that prioritizes fan experience, operational excellence, and global accessibility. Its official customer support infrastructure, backed by dedicated toll-free numbers, multilingual staff, 24/7 emergency services, and cutting-edge technology, sets a new standard for sports venues nationwide. Whether you’re a first-time attendee, a loyal season ticket holder, or an international fan planning your first race day, knowing how to reach the official Texas Motor Speedway support team can transform your experience from stressful to seamless.

Always remember: Only use the verified contact numbers listed in this guide—1-800-444-8888 for general support, 1-888-999-7777 for race day emergencies, and +1-817-218-2000 for international calls. Avoid third-party websites, unofficial apps, or unsolicited calls claiming to offer “VIP access” or “discounted tickets.” These are often scams.

As Texas Motor Speedway continues to evolve, its commitment to customer care remains unwavering. From the roar of the engines on race day to the quiet assurance of a support agent answering your call, every detail is designed to make you feel welcome, informed, and valued. So next time you plan your visit, bookmark this guide, save the numbers, and reach out with confidence—because at Texas Motor Speedway, your experience matters as much as the race itself.