Texas Health Resources in Fort Worth: Nonprofit Health System – Official Customer Support Customer Care Number | Toll Free Number

Texas Health Resources (THR) in Fort Worth stands as one of the most respected and comprehensive nonprofit health systems in the state of Texas—and indeed, across the entire United States. Founded with a mission rooted in faith, compassion, and community service, Texas Health Resources has grown from a single hospital into a vast network of hospitals, outpatient centers, urgent care facilities, and specialized care programs serving millions of patients annually. As a nonprofit organization, THR reinvests every dollar earned back into patient care, community health initiatives, medical research, and workforce development, ensuring that quality healthcare remains accessible to all, regardless of income or insurance status.

At the heart of Texas Health Resources’ success is its unwavering commitment to customer support and patient experience. Whether you’re a patient seeking information about billing, scheduling an appointment, accessing electronic health records, or needing assistance with insurance questions, Texas Health Resources offers a dedicated, multi-channel customer support system designed to meet your needs with empathy, efficiency, and expertise. This article provides a comprehensive guide to Texas Health Resources in Fort Worth—its history, mission, unique customer service model, official contact numbers, global accessibility, key achievements, and frequently asked questions—all structured to empower patients, families, and community members with the information they need to navigate the healthcare system with confidence.

Why Texas Health Resources in Fort Worth: Nonprofit Health System – Official Customer Support is Unique

Texas Health Resources distinguishes itself from other healthcare providers not just by the breadth of its services, but by the depth of its customer support philosophy. Unlike for-profit health systems that prioritize shareholder returns, Texas Health Resources operates as a nonprofit organization, meaning its primary objective is not financial gain but community well-being. This foundational difference shapes every aspect of its customer support infrastructure.

First, Texas Health Resources’ customer service is deeply integrated into its clinical care model. Patients are not handed off to a call center after discharge—they are assigned care coordinators, navigators, and patient advocates who remain with them throughout their healthcare journey. This continuity of care ensures that questions about medications, follow-up appointments, or insurance denials are addressed proactively, not reactively.

Second, the system’s customer support is culturally competent and linguistically accessible. With a diverse patient population in the Dallas-Fort Worth metroplex—including significant Hispanic, African American, Asian, and immigrant communities—Texas Health Resources employs bilingual staff, offers translation services in over 200 languages, and provides multilingual patient education materials. This commitment to inclusion ensures that language barriers never prevent access to care or information.

Third, Texas Health Resources has invested heavily in digital customer support tools. The MyTexasHealth portal allows patients to view test results, schedule appointments, request prescription refills, and message their care teams securely—24/7. The system’s AI-powered chatbot, available on its website and mobile app, provides instant answers to common questions about hours of operation, locations, insurance accepted, and emergency protocols, reducing wait times and improving satisfaction.

Fourth, Texas Health Resources has pioneered a “Patient First” feedback loop. Every patient interaction—whether in-person, over the phone, or online—is recorded and analyzed. Customer service teams meet weekly to review feedback, identify trends, and implement improvements. This data-driven approach ensures that the system evolves based on real patient experiences, not assumptions.

Finally, Texas Health Resources’ customer support extends beyond the hospital walls. The organization runs community health outreach programs, mobile clinics, school-based wellness initiatives, and free health screenings—all supported by a dedicated customer care team that connects residents to services they may not even know exist. This holistic, community-centered model is rare in the healthcare industry and sets Texas Health Resources apart as a true partner in public health.

Texas Health Resources in Fort Worth: Nonprofit Health System – Official Customer Support Toll-Free and Helpline Numbers

For patients and families seeking immediate assistance, Texas Health Resources provides multiple official toll-free and helpline numbers designed to connect you with the right department quickly and efficiently. These numbers are monitored 24 hours a day, 7 days a week, and staffed by trained customer service representatives who understand the urgency and sensitivity of healthcare inquiries.

The primary toll-free customer support number for Texas Health Resources in Fort Worth is:

1-888-4THR-WELL (1-888-484-7935)

This number connects callers to a centralized customer care center that can assist with:

• Scheduling appointments with physicians or specialists
• Obtaining referrals and pre-authorizations
• Understanding insurance coverage and billing questions
• Accessing medical records through MyTexasHealth
• Reporting concerns or compliments about care
• Locating the nearest Texas Health hospital, clinic, or urgent care center

For patients experiencing a medical emergency, always call 911 or proceed to the nearest emergency room. The toll-free number above is not for emergency use.

Additional specialized helplines include:

MyTexasHealth Patient Portal Support: 1-855-888-5998

If you’re having trouble logging in, resetting your password, or accessing your health records through the MyTexasHealth portal, this dedicated line provides technical assistance during business hours (Monday–Friday, 8 a.m. to 8 p.m. CT).

Billing and Financial Assistance: 1-800-777-4120

For questions regarding medical bills, payment plans, charity care applications, or financial aid programs, this line connects you with Texas Health Resources’ financial counselors who can help you navigate complex billing systems and apply for assistance based on income eligibility.

Behavioral Health and Crisis Support: 1-800-442-8792

Texas Health Resources offers 24/7 access to licensed behavioral health professionals for patients experiencing anxiety, depression, substance use concerns, or emotional distress. This confidential line provides triage, counseling referrals, and crisis intervention services.

Telehealth Support: 1-833-647-8444

If you’re scheduled for a virtual visit and are having trouble with the video platform, audio issues, or app connectivity, this line offers real-time tech support for Texas Health’s telehealth services.

All numbers listed above are verified and official. Texas Health Resources never asks for sensitive personal information—such as Social Security numbers or full credit card details—over unsolicited phone calls. If you receive a call claiming to be from Texas Health Resources requesting such information, hang up and call the official toll-free number to verify its legitimacy.

How to Reach Texas Health Resources in Fort Worth: Nonprofit Health System – Official Customer Support Support

Texas Health Resources understands that different patients have different preferences for communication. Whether you prefer speaking with a live representative, sending an email, using a mobile app, or visiting in person, the organization offers multiple secure and accessible channels to reach its customer support team.

1. Phone Support

As detailed above, calling 1-888-4THR-WELL (1-888-484-7935) is the fastest way to connect with a customer service representative. Hold times are typically under five minutes during business hours, and the system uses automated call routing to direct you to the appropriate department based on your selection.

For non-urgent inquiries, you may also call the main switchboard of your preferred Texas Health facility. For example:

• Texas Health Harris Methodist Hospital Fort Worth: 817-332-2000
• Texas Health Presbyterian Hospital Dallas: 214-388-5000
• Texas Health Arlington Memorial Hospital: 817-277-1000

While these numbers connect you to individual hospital front desks, they can transfer you to central customer support if needed.

2. Online Portal: MyTexasHealth

MyTexasHealth (mytexashealth.org) is Texas Health Resources’ secure patient portal and is the most efficient way to manage routine healthcare needs without calling. Features include:

• Viewing lab results and imaging reports
• Requesting prescription refills
• Scheduling and canceling appointments
• Communicating securely with your care team via messaging
• Updating personal and insurance information
• Paying bills online

To sign up, visit mytexashealth.org and click “Register.” You’ll need your date of birth and a unique access code provided by your provider or found on your billing statement.

3. Email and Secure Messaging

While Texas Health Resources does not provide a general public email address for customer service due to HIPAA compliance, all secure messaging is handled through MyTexasHealth. Patients who have created an account can send encrypted messages to their physicians, nurses, or billing specialists, and typically receive a response within 1–2 business days.

4. Live Chat on Website

Visit texashealth.org and click the blue “Chat with Us” button in the bottom-right corner of the screen. This live chat feature is staffed Monday through Friday, 8 a.m. to 8 p.m. CT, and provides instant answers to common questions about locations, services, parking, visitor policies, and insurance.

5. In-Person Support

Each Texas Health hospital and major clinic has a Patient Services Desk or Guest Services Center located near the main entrance. Staff there can assist with:

• Registration and check-in
• Translating services
• Arranging transportation or parking
• Connecting with chaplains or social workers
• Submitting formal complaints or compliments

For patients with mobility challenges, Texas Health Resources offers complimentary valet parking and wheelchair assistance at all major campuses.

6. Social Media and Mobile App

Texas Health Resources maintains official profiles on Facebook, Twitter (X), and Instagram (@TexasHealth). While these platforms are not for urgent medical issues, they are monitored daily and used to share updates, answer general questions, and direct users to the correct support channels.

The Texas Health mobile app (available on iOS and Android) integrates MyTexasHealth features with location-based services, appointment reminders, and push notifications for test results and upcoming visits.

7. Mail and Fax

For formal correspondence—such as requests for medical records, complaints, or legal documentation—you may send written communication to:

Texas Health Resources

Attn: Patient Services Department

3333 Gaston Avenue

Dallas, TX 75246

Fax: 214-388-5999

Processing times for mail and fax requests may take up to 15 business days, per HIPAA guidelines.

Worldwide Helpline Directory

While Texas Health Resources primarily serves patients in North Texas, its influence and partnerships extend globally. International patients, expatriates, and travelers seeking care in the Fort Worth-Dallas region can access support through the following international channels:

International Patient Services – Texas Health Resources

Texas Health Resources welcomes patients from over 60 countries annually. For international patients, a dedicated team provides multilingual support, visa assistance, travel coordination, and cultural liaison services.

International Patient Helpline: +1-888-4THR-WELL (toll-free from U.S. and Canada)

International Direct Line: +1-817-332-2000 (for calls from outside North America)

Services include:

• Pre-arrival coordination of medical records and insurance verification
• Translation and interpretation services for over 150 languages
• Assistance with visa and travel documentation
• Accommodation referrals near Texas Health campuses
• Post-discharge follow-up care planning

International patients are encouraged to contact the office at least 2–4 weeks before arrival to ensure seamless care coordination.

Global Telehealth Partnerships

Texas Health Resources has established telehealth partnerships with hospitals and clinics in Mexico, Canada, the United Kingdom, and India. Through these alliances, patients abroad can consult with Texas Health specialists via secure video platforms for second opinions on complex conditions such as oncology, neurology, and cardiac care.

For inquiries about global telehealth services, contact: globalcare@texashealth.org

Emergency Assistance for Travelers

If you are traveling in Texas and require emergency care at a Texas Health facility, you may present your foreign passport and international insurance card. Texas Health staff are trained to assist international travelers and can help coordinate with your home country’s embassy or insurance provider.

For emergency assistance in Texas, dial 911. For non-emergency help from Texas Health, call 1-888-4THR-WELL.

About Texas Health Resources in Fort Worth: Nonprofit Health System – Key Industries and Achievements

Texas Health Resources operates across multiple healthcare industries, each contributing to its reputation as a national leader in patient care, innovation, and community service. Below is an overview of its key industries and landmark achievements.

1. Hospital Care

Texas Health Resources operates 29 hospitals across North Texas, including flagship facilities such as:

• Texas Health Harris Methodist Hospital Fort Worth
• Texas Health Presbyterian Hospital Dallas
• Texas Health Arlington Memorial Hospital
• Texas Health Heart & Vascular Hospital

These hospitals are accredited by The Joint Commission and consistently ranked among the top hospitals in Texas by U.S. News & World Report. In 2023, Texas Health Presbyterian Dallas was named one of America’s 100 Best Hospitals for Cardiac Care.

2. Emergency and Trauma Services

Texas Health operates 11 Level I and Level II trauma centers—the largest trauma network in North Texas. These centers serve over 120,000 emergency patients annually and are staffed by board-certified trauma surgeons, neurologists, and critical care specialists available 24/7.

3. Women’s and Children’s Health

The Texas Health Women’s & Children’s Hospital in Fort Worth is a regional leader in maternal-fetal medicine, neonatal intensive care (NICU), and pediatric surgery. Its Level IV NICU is one of only three in the state capable of caring for the most critically ill newborns.

4. Behavioral Health

Texas Health Behavioral Health Services provides inpatient and outpatient care for mental health and substance use disorders. Its 24/7 crisis line and mobile crisis teams have reduced ER visits for psychiatric emergencies by 32% since 2020.

5. Cancer Care

Texas Health Cancer Centers offer comprehensive oncology services, including precision medicine, immunotherapy, proton therapy, and clinical trials. In 2022, Texas Health received the Outstanding Community Cancer Program Award from the American College of Surgeons Commission on Cancer.

6. Telemedicine and Digital Health

Texas Health Resources has invested over $200 million in digital health infrastructure. Its telehealth platform now serves over 500,000 virtual visits annually, making it one of the largest telehealth providers in the Southwest.

7. Community Health and Prevention

As a nonprofit, Texas Health allocates over $150 million annually to community health initiatives, including:

• Free diabetes and hypertension screenings in underserved neighborhoods
• Mobile mammography units serving rural communities
• Food as Medicine programs providing nutritious meals to patients with chronic disease
• Partnerships with schools to provide mental health counselors

In 2023, Texas Health Resources was recognized by the American Hospital Association as the “National Leader in Community Health Investment.”

8. Research and Innovation

Texas Health partners with UT Southwestern, Texas Christian University, and the University of North Texas Health Science Center to conduct clinical trials in oncology, cardiology, and neurology. In 2023, THR researchers published 147 peer-reviewed studies and received $38 million in federal research grants.

Global Service Access

Texas Health Resources’ commitment to accessible care extends beyond geographic borders. Through strategic alliances, digital platforms, and international patient programs, the system ensures that high-quality healthcare is available to patients around the world.

International patients can access Texas Health specialists through:

• Virtual Second Opinions: Submit medical records online for review by Texas Health oncologists, cardiologists, or neurologists. Responses are provided within 72 hours.
• Global Telehealth Clinics: Texas Health operates virtual clinics in partnership with hospitals in Mexico City, Monterrey, and London, allowing patients in those regions to receive care from THR providers without traveling.
• International Insurance Partnerships: Texas Health accepts direct billing from major global insurers including Allianz, Cigna Global, AXA, and Bupa.
• Travel and Accommodation Packages: For patients traveling to Fort Worth for treatment, Texas Health offers discounted hotel rates, airport transfers, and multilingual patient navigators.

Patients from countries with limited healthcare infrastructure often choose Texas Health for advanced treatments unavailable in their home regions. The organization’s Global Patient Services team works closely with embassies, NGOs, and humanitarian organizations to facilitate care for refugees and underserved populations.

For more information on global access, visit texashealth.org/global or email globalpatients@texashealth.org.

FAQs

Q1: What is the official customer support number for Texas Health Resources in Fort Worth?

A: The official toll-free customer support number for Texas Health Resources is 1-888-4THR-WELL (1-888-484-7935). This number connects you to a centralized care team available 24/7.

Q2: Is Texas Health Resources a nonprofit organization?

A: Yes. Texas Health Resources is a nonprofit, faith-based health system that reinvests all earnings back into patient care, community health programs, and medical research.

Q3: How do I get my medical records from Texas Health?

A: You can request your medical records through the MyTexasHealth portal, by calling 1-800-777-4120, or by submitting a written request to the Medical Records Department at 3333 Gaston Avenue, Dallas, TX 75246.

Q4: Does Texas Health offer financial assistance for uninsured patients?

A: Yes. Texas Health Resources offers a Financial Assistance Program for eligible patients based on income. You can apply online at texashealth.org/financial-assistance or call 1-800-777-4120.

Q5: Can I schedule an appointment online?

A: Yes. Use the MyTexasHealth portal at mytexashealth.org or download the Texas Health mobile app to schedule appointments with primary care providers and specialists.

Q6: Are Texas Health hospitals open 24/7?

A: Yes. All Texas Health hospitals operate 24 hours a day, 7 days a week, including emergency departments, labor and delivery units, and critical care units.

Q7: How do I file a complaint about my care?

A: You can file a complaint by calling 1-888-4THR-WELL, using the “Feedback” section in MyTexasHealth, or submitting a written letter to the Patient Relations Department at the address above. All complaints are reviewed within 5 business days.

Q8: Does Texas Health accept Medicare and Medicaid?

A: Yes. Texas Health Resources accepts Medicare, Medicaid, CHIP, and most private insurance plans. For verification, call 1-888-4THR-WELL or visit texashealth.org/insurance.

Q9: Can I get a COVID-19 vaccine at Texas Health?

A: Yes. Texas Health offers COVID-19 vaccines and boosters at most of its clinics and pharmacies. Appointments can be scheduled through MyTexasHealth or by calling 1-888-4THR-WELL.

Q10: Is there a mobile app for Texas Health Resources?

A: Yes. The Texas Health mobile app (available on Apple App Store and Google Play) allows you to manage appointments, view records, pay bills, and message your care team—all from your smartphone.

Conclusion

Texas Health Resources in Fort Worth is more than a healthcare provider—it is a community lifeline. As a nonprofit organization with deep roots in compassion and service, it has redefined what patient support means in the modern healthcare landscape. From its 24/7 toll-free helpline to its global telehealth partnerships, from its award-winning trauma centers to its free community health screenings, Texas Health Resources leaves no stone unturned in its mission to ensure that every person—regardless of background, income, or location—receives the care they deserve.

The official customer support number, 1-888-4THR-WELL, is not just a phone line—it is a promise. A promise that help is always available. A promise that your voice will be heard. A promise that your health matters.

Whether you’re a long-time resident of Fort Worth, a new arrival to North Texas, or a patient traveling from abroad, Texas Health Resources stands ready to support you—with expertise, dignity, and unwavering commitment.

Remember: You are never alone in your healthcare journey. Texas Health Resources is here for you—today, tomorrow, and always.