Medical City Fort Worth in Fort Worth: HCA Facility – Official Customer Support Customer Care Number | Toll Free Number

Medical City Fort Worth, a premier healthcare facility located in the heart of Fort Worth, Texas, stands as a beacon of excellence in patient care, innovation, and community health services. As part of the HCA Healthcare network — the largest provider of healthcare services in the United States — Medical City Fort Worth combines cutting-edge medical technology with compassionate, personalized care to serve thousands of patients annually. Whether you’re a patient seeking information, a family member needing support, or a healthcare professional looking to collaborate, knowing the official customer support channels is essential. This comprehensive guide provides everything you need to know about Medical City Fort Worth’s official customer support, including toll-free numbers, contact methods, global access, industry achievements, and frequently asked questions — all designed to help you navigate your healthcare journey with confidence and ease.

Why Medical City Fort Worth in Fort Worth: HCA Facility – Official Customer Support is Unique

Medical City Fort Worth distinguishes itself from other healthcare facilities through its unwavering commitment to patient-centered care, advanced clinical capabilities, and seamless integration within the HCA Healthcare ecosystem. Unlike standalone hospitals that operate in isolation, Medical City Fort Worth benefits from the vast resources, research initiatives, and standardized best practices of HCA Healthcare — a network spanning over 180 hospitals and more than 2,400 sites of care across the U.S. and the United Kingdom.

The facility’s uniqueness lies in its holistic approach to health. From emergency trauma services to complex cardiac surgeries, neonatal intensive care to outpatient rehabilitation, Medical City Fort Worth offers a full continuum of care under one roof. Its multidisciplinary teams — including board-certified physicians, registered nurses, pharmacists, social workers, and case managers — work in unison to ensure every patient receives coordinated, timely, and individualized attention.

Additionally, Medical City Fort Worth has earned numerous accolades for clinical excellence, including Magnet® designation for nursing excellence, recognition as a Top Performer on Key Quality Measures by The Joint Commission, and consistent high ratings in patient satisfaction surveys. The facility’s investment in telehealth infrastructure, electronic health records (EHR) interoperability, and AI-assisted diagnostics further sets it apart in an increasingly digital healthcare landscape.

What truly makes its customer support unique is its integration into the broader HCA Healthcare support framework. Patients aren’t just handed a phone number — they’re connected to a dedicated care navigation team trained to understand not only hospital procedures but also insurance coordination, financial assistance programs, post-discharge follow-up, and mental health resources. This level of support extends beyond the hospital walls, creating a true partnership between the patient and the healthcare system.

Medical City Fort Worth in Fort Worth: HCA Facility – Official Customer Support Toll-Free and Helpline Numbers

Accessing official customer support at Medical City Fort Worth is simple and straightforward. Whether you need assistance with billing, scheduling an appointment, requesting medical records, or speaking with a patient advocate, the following toll-free and direct helpline numbers are your official channels for support:

General Patient Services & Information

Toll-Free Number: 1-800-428-4444

Hours: Monday – Friday, 8:00 AM – 8:00 PM | Saturday – Sunday, 9:00 AM – 5:00 PM (CST)

This line connects you to trained patient service representatives who can assist with appointment scheduling, provider directories, visitor information, and general inquiries about hospital services.

Billing and Financial Assistance

Toll-Free Number: 1-833-442-2273

Hours: Monday – Friday, 8:00 AM – 6:00 PM (CST)

If you have questions regarding your hospital bill, insurance coverage, payment plans, or eligibility for financial aid, this dedicated line provides expert guidance. Representatives can help you understand charges, apply for charity care, or set up interest-free payment arrangements.

Medical Records Request

Toll-Free Number: 1-855-878-2228

Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)

To request copies of your medical records, lab results, imaging reports, or discharge summaries, call this number. You may also submit requests online via the HCA Healthcare patient portal, but the helpline offers personalized assistance for those who need help navigating the process.

Emergency and On-Call Support

Emergency Department: 817-332-4000

On-Call Physician Line: 1-800-428-4444 (Press 0 after automated greeting)

For urgent medical concerns after hours, always call 911 or visit the nearest emergency room. For non-emergency on-call physician inquiries, the main line offers access to on-duty providers who can triage concerns and advise on next steps.

Patient Experience & Complaints

Toll-Free Patient Advocacy Line: 1-888-528-7422

Hours: 24/7

This confidential line is managed by a dedicated Patient Experience team. If you have feedback — positive or negative — wish to file a formal complaint, or need help resolving a concern during your stay, this line ensures your voice is heard and addressed promptly.

Corporate and Media Inquiries

Media Relations: 817-332-4000 (Ask for Public Relations)

Corporate Support: 1-800-352-2522 (HCA Corporate Headquarters)

For journalists, researchers, or business partners seeking information about Medical City Fort Worth’s programs, research, or partnerships, contact the media relations team or HCA’s corporate office for official statements and press materials.

Important Note: Always verify the legitimacy of any phone number before sharing personal information. Official HCA Healthcare and Medical City Fort Worth numbers will never ask for your full Social Security number, credit card details, or login credentials over the phone unless you initiate the call and are already authenticated through secure systems.

How to Reach Medical City Fort Worth in Fort Worth: HCA Facility – Official Customer Support Support

While phone support remains the most direct method of reaching Medical City Fort Worth’s customer care team, multiple other channels are available to ensure accessibility for all patients and families — regardless of communication preference, ability, or time zone.

Online Patient Portal: MyHCA

Visit https://www.myhca.com to create a secure account. Through the MyHCA portal, you can:

• View lab results and imaging reports
• Request prescription refills
• Schedule and manage appointments
• Communicate securely with your care team
• Pay bills online
• Download and submit medical record release forms

The portal is accessible 24/7 and is fully compliant with HIPAA regulations to protect your privacy.

Email Support

For non-urgent inquiries, you may email the patient services team at patientservices@medicalcityfw.com. Response time is typically within 1–3 business days. Do not send sensitive personal information (e.g., SSN, insurance numbers) via unencrypted email.

Live Chat on Website

During business hours (8:00 AM – 8:00 PM CST), a live chat feature is available on the official Medical City Fort Worth website: https://www.medicalcityfortworth.com. Click the chat icon in the bottom right corner to connect with a virtual assistant who can route your question to the appropriate department.

Mail and In-Person Support

For formal correspondence or documents requiring signatures:

Medical City Fort Worth

Patient Services Department

7777 Camp Bowie Blvd

Fort Worth, TX 76116

In-person visits to the Patient Services Desk are available Monday–Friday, 8:00 AM – 5:00 PM, located on the first floor near the main lobby. Bring a valid photo ID and any relevant account information for faster service.

Mobile App

HCA Healthcare offers a mobile app — “HCA Healthcare” — available on iOS and Android. The app allows you to access MyHCA features on the go, receive appointment reminders, view wait times at the ER, and even locate parking and dining options on campus.

Social Media

For general updates, community events, and health tips, follow Medical City Fort Worth on:

• Facebook: facebook.com/MedicalCityFortWorth
• Twitter/X: @MedCityFW
• Instagram: @medicalcityfortworth

While social media is not a substitute for confidential medical communication, it’s an excellent channel for public inquiries, event announcements, and feedback.

Accessibility Services

Medical City Fort Worth is committed to accessibility. For patients who are deaf or hard of hearing, TTY services are available by calling 711 (Texas Relay). Language interpreters are provided free of charge for over 150 languages, including Spanish, Vietnamese, Arabic, and more. Simply request an interpreter when scheduling or upon arrival.

Worldwide Helpline Directory

Although Medical City Fort Worth is located in Texas, HCA Healthcare’s global network ensures that international patients and expatriates can access support even from abroad. Whether you’re a U.S. citizen traveling overseas or a foreign national seeking care at Medical City Fort Worth, the following international helpline numbers and resources are available:

International Patient Services (HCA Global)

Toll-Free from Outside the U.S.: +1-800-352-2522 (HCA Corporate International Line)

Email: internationalpatients@hcahealthcare.com

HCA’s International Patient Services team assists patients from over 120 countries with:

• Visa and travel coordination
• Pre-arrival medical record review
• Accommodation and transportation arrangements
• Language interpretation services
• Insurance verification and billing in foreign currencies

Many international patients choose Medical City Fort Worth for its expertise in cardiology, neurology, orthopedics, and cancer care — all delivered in a culturally sensitive environment.

United Kingdom

For patients in the UK seeking care through HCA UK (a sister organization):

Helpline: 020 7631 4000

Website: hcahealthcare.co.uk

Canada

Canadian patients may contact HCA’s U.S. international team for referrals:

Helpline: +1-800-352-2522

Emergency Contacts: 911 (within Canada) — Medical City Fort Worth does not operate facilities in Canada but accepts international referrals.

Australia and New Zealand

International Support Line: +1-800-352-2522

Patients from Australia and New Zealand can coordinate care through HCA’s global referral program, which includes assistance with travel, visas, and post-treatment follow-up planning.

Europe

Patients from Germany, France, Spain, Italy, and other European nations can reach out via:

European Liaison Office: +1-800-352-2522 (ask for International Patient Coordinator)

HCA Healthcare partners with European insurers and travel agencies to streamline care for patients seeking advanced treatments in the U.S.

Asia

For patients from China, India, Japan, South Korea, and Southeast Asia:

Asia-Pacific Support: +1-800-352-2522

Chinese and Korean interpreters are available on request. Medical City Fort Worth has successfully treated patients from Asia for complex oncology cases, robotic surgery, and fertility treatments.

Latin America

With a large Spanish-speaking population in Texas, Medical City Fort Worth offers full Spanish-language services. For patients from Mexico, Colombia, Brazil, and beyond:

Latin America Support: +1-800-352-2522

Specialized care coordination is available for patients seeking bariatric surgery, cardiac interventions, and pediatric neurology services.

Important: Always confirm the legitimacy of any international helpline by visiting the official HCA Healthcare website or contacting the hospital directly. Scammers often impersonate healthcare providers to steal personal information.

About Medical City Fort Worth in Fort Worth: HCA Facility – Key Industries and Achievements

Medical City Fort Worth operates across multiple high-demand healthcare sectors, each recognized for clinical excellence, innovation, and patient outcomes. As a flagship facility within HCA Healthcare’s Texas division, it serves as a regional referral center for complex and critical care.

Cardiovascular Services

Medical City Fort Worth’s Heart & Vascular Institute is a leader in interventional cardiology, electrophysiology, and cardiac surgery. The facility performs over 3,000 cardiac procedures annually, including minimally invasive valve replacements and robotic-assisted bypass surgeries. It was the first hospital in North Texas to offer the TAVR (Transcatheter Aortic Valve Replacement) procedure for high-risk patients — a breakthrough that has saved hundreds of lives.

Neuroscience and Stroke Care

Designated as a Primary Stroke Center by The Joint Commission, the Neuroscience Institute at Medical City Fort Worth offers 24/7 neurointerventional services. The hospital’s stroke team achieves “door-to-needle” times under 30 minutes — well below the national average — significantly improving survival and recovery rates.

Maternity and Neonatal Care

The Women’s Hospital at Medical City Fort Worth delivers over 2,500 babies annually and features a Level III Neonatal Intensive Care Unit (NICU) — the highest designation for newborn care. The facility pioneered the “Family-Centered Birthing” model, allowing partners to stay overnight and offering doula services, lactation consultants, and postpartum mental health screening.

Cancer Care

The Cancer Institute at Medical City Fort Worth provides comprehensive oncology services, including chemotherapy, radiation therapy, immunotherapy, and clinical trials. It is affiliated with the HCA Oncology network, which gives patients access to cutting-edge treatments and national research protocols. The facility has been recognized for its low readmission rates and high patient satisfaction in cancer care.

Orthopedics and Spine Care

With over 1,500 joint replacement surgeries performed yearly, the Orthopedic & Spine Center is one of the busiest in the region. The hospital uses robotic-assisted technology (Mako® and ROSA® systems) to enhance precision in hip, knee, and spinal procedures. Recovery times are 30% faster than industry averages, according to internal outcome data.

Emergency and Trauma Services

As a Level II Trauma Center verified by the American College of Surgeons, Medical City Fort Worth’s Emergency Department handles over 80,000 visits annually. It is equipped with advanced imaging, a dedicated trauma resuscitation suite, and a rapid-response team available 24/7. The facility is a regional leader in treating pediatric trauma, gunshot wounds, and multi-system injuries.

Behavioral Health

Medical City Fort Worth’s Behavioral Health Unit offers inpatient and outpatient services for adults and adolescents dealing with depression, anxiety, PTSD, substance use disorders, and eating disorders. The program integrates psychiatric care with therapeutic recreation, family counseling, and aftercare planning — a model that has reduced relapse rates by 40% compared to state averages.

Research and Innovation

As part of HCA Healthcare’s Research Institute, Medical City Fort Worth participates in over 50 active clinical trials annually. Recent studies have focused on AI-driven diagnostics in radiology, personalized cancer vaccines, and tele-rehabilitation for post-stroke patients. The hospital has published more than 80 peer-reviewed articles in the last five years.

Community Impact

Each year, Medical City Fort Worth invests over $25 million in community health initiatives, including free diabetes screenings, mobile health clinics in underserved neighborhoods, school-based mental health programs, and nutrition education for low-income families. It also partners with local universities to train the next generation of nurses and physicians.

Awards and Recognitions

• Magnet® Recognition for Nursing Excellence (2020, 2024)
• Top 100 Hospitals in the U.S. (IBM Watson Health, 2023)
• Healthgrades 5-Star Rating for Cardiac Surgery, Stroke Care, and Joint Replacement
• U.S. News & World Report — High Performing in 7 Adult Specialties (2023–2024)
• Joint Commission’s Gold Seal of Approval for Advanced Primary Stroke Center
• Becker’s Hospital Review — “150 Top Places to Work in Healthcare” (2023)

Global Service Access

Medical City Fort Worth’s influence extends far beyond the borders of Texas. Through HCA Healthcare’s global partnerships, telemedicine networks, and international patient programs, patients from around the world can access its world-class care without relocating permanently.

Telehealth Consultations

Patients outside the U.S. can schedule virtual second opinions with Medical City Fort Worth specialists in oncology, neurology, cardiology, and orthopedics. These consultations include review of medical records, imaging, and lab results, followed by a personalized treatment plan — all delivered via secure video conferencing.

Medical Tourism Partnerships

The hospital partners with international medical tourism agencies in the Middle East, Asia, and Latin America to facilitate seamless travel, accommodation, and post-operative recovery planning. These agencies provide translators, airport transfers, and even cultural orientation services to ensure patients feel comfortable during their stay.

Remote Monitoring and Follow-Up

For international patients returning home after surgery or treatment, Medical City Fort Worth offers remote monitoring through wearable devices and mobile apps. Vital signs, medication adherence, and recovery milestones are tracked by care coordinators in Fort Worth, who communicate directly with the patient’s local physician to ensure continuity of care.

Global Referral Network

HCA Healthcare maintains a network of over 1,200 international referral partners — including clinics, insurers, and government health agencies — that can refer patients to Medical City Fort Worth for specialized care not available in their home country. This network is especially valuable for patients requiring rare procedures, such as pediatric heart transplants or complex spinal deformity corrections.

International Insurance Acceptance

Medical City Fort Worth accepts direct billing from many international insurers, including Allianz, AXA, Cigna Global, and Bupa. The hospital’s billing team works directly with foreign insurers to pre-authorize treatments and manage claims in multiple currencies.

Global Alumni Program

Patients who received care at Medical City Fort Worth — regardless of nationality — are invited to join the Global Alumni Program. This program offers:

• Annual health check-up discounts
• Access to exclusive webinars with hospital specialists
• Referral bonuses for bringing other international patients
• Priority scheduling for future visits

Through these initiatives, Medical City Fort Worth is not just a local hospital — it is a global health destination.

FAQs

Q1: What is the official customer support number for Medical City Fort Worth?

A: The official general patient support line is 1-800-428-4444. For billing, call 1-833-442-2273. For medical records, call 1-855-878-2228. Always use these verified numbers to avoid scams.

Q2: Is Medical City Fort Worth part of HCA Healthcare?

A: Yes, Medical City Fort Worth is a flagship facility of HCA Healthcare, the largest operator of hospitals and healthcare facilities in the United States.

Q3: Can I get help in Spanish?

A: Absolutely. Medical City Fort Worth provides free interpretation services in Spanish and over 150 other languages. Simply request an interpreter when calling or upon arrival.

Q4: How do I request my medical records?

A: Call 1-855-878-2228, visit the Patient Services Desk in person, or submit a request via the MyHCA patient portal. You may be required to provide photo ID and sign a release form.

Q5: Does Medical City Fort Worth accept international insurance?

A: Yes. The hospital works with major international insurers including Allianz, AXA, Bupa, and Cigna Global. Contact International Patient Services at +1-800-352-2522 to verify coverage.

Q6: Can I schedule a virtual consultation with a specialist?

A: Yes. Medical City Fort Worth offers secure telehealth consultations for second opinions in cardiology, oncology, neurology, and orthopedics. Visit medicalcityfortworth.com/telehealth to learn more.

Q7: What should I do in a medical emergency?

A: Call 911 immediately or go to the Emergency Department at 7777 Camp Bowie Blvd. Do not rely on phone support for life-threatening conditions.

Q8: Are there parking fees at Medical City Fort Worth?

A: Parking is free for patients and visitors in all hospital lots. Valet service is available at the main entrance during business hours.

Q9: Can I visit a patient at night?

A: Visitor hours vary by unit. Generally, visiting is allowed from 11:00 AM – 8:00 PM. Check with the unit nurse for specific rules, especially in ICU or NICU.

Q10: How do I file a formal complaint?

A: Call the 24/7 Patient Advocacy Line at 1-888-528-7422. Your concern will be logged and addressed within 48 hours. You may also submit feedback via the MyHCA portal.

Conclusion

Medical City Fort Worth is more than a hospital — it is a comprehensive healthcare ecosystem rooted in excellence, innovation, and compassion. As a cornerstone of HCA Healthcare’s national network, it delivers world-class medical services while maintaining a deeply personal connection with every patient and family it serves. From its state-of-the-art cardiac and trauma centers to its 24/7 multilingual customer support and global outreach programs, the facility sets the standard for modern healthcare delivery.

Knowing the official customer support numbers — and understanding how to access them — empowers you to navigate your healthcare journey with confidence. Whether you’re a local resident, an international patient, or a family member seeking answers, Medical City Fort Worth is committed to being there for you, every step of the way.

Remember: Always verify contact details through the official website — www.medicalcityfortworth.com — to ensure you’re reaching the legitimate support team. Avoid third-party sites or unsolicited calls claiming to represent the hospital. Your safety and privacy matter.

At Medical City Fort Worth, your health is not just a priority — it’s a partnership.