Jubilee Theatre in Fort Worth: African-American Theater – Official Customer Support Customer Care Number | Toll Free Number

The Jubilee Theatre in Fort Worth, Texas, stands as a beacon of African-American cultural expression, artistic excellence, and community empowerment. Founded in 1984, this nationally recognized theater has spent nearly four decades cultivating groundbreaking productions that celebrate the Black experience through drama, music, dance, and storytelling. While it is primarily known for its world-class performances and educational outreach, many patrons and stakeholders seek official customer support for ticketing, group bookings, accessibility services, and venue inquiries. This comprehensive guide provides accurate, up-to-date information on how to reach Jubilee Theatre’s official customer care channels, dispels misinformation, and highlights why this institution remains a cornerstone of American theater. Importantly, this article clarifies that Jubilee Theatre is not a corporate call center or service provider—it is a nonprofit arts organization—and any third-party numbers claiming to be “official customer support” may be fraudulent. We provide only verified contact details directly from the theater’s official website and public records.

Introduction – About Jubilee Theatre in Fort Worth: African-American Theater – History, Mission, and Cultural Impact

The Jubilee Theatre is a premier African-American theater company located in the heart of Fort Worth’s Cultural District. Established in 1984 by Artistic Director Anthony M. Jordan and a group of passionate artists and educators, the theater was founded with a clear mission: to produce, develop, and present professional theater that reflects the African-American experience and to provide opportunities for Black artists in all facets of production.

From its humble beginnings in a small rented space, Jubilee Theatre has grown into a nationally acclaimed institution. In 2000, it moved into its current 325-seat state-of-the-art facility at 1100 Houston Street, a venue designed specifically to enhance audience engagement and artistic expression. The theater’s architecture, acoustics, and intimate layout have made it a favorite among performers and patrons alike.

Over the years, Jubilee Theatre has produced over 150 productions, including world premieres, Broadway-caliber revivals, and critically acclaimed adaptations of African-American literature. Notable works include August Wilson’s “Fences,” “The Piano Lesson,” and “Ma Rainey’s Black Bottom”; Lorraine Hansberry’s “A Raisin in the Sun”; and original productions such as “The Gospel at Colonus” and “Harriet Tubman: The Moses of Her People.”

The theater’s impact extends beyond the stage. It operates a robust education program, offering workshops, internships, and youth theater camps that serve hundreds of students annually. Jubilee Theatre partners with local schools, universities, and community organizations to ensure that the next generation of artists and audiences are equipped with the tools to understand, appreciate, and contribute to African-American theatrical traditions.

As a nonprofit 501(c)(3) organization, Jubilee Theatre relies on a combination of ticket sales, private donations, corporate sponsorships, and public grants to sustain its operations. It is not a commercial enterprise offering customer service hotlines for billing, subscriptions, or tech support. Any entity claiming to be “Jubilee Theatre Official Customer Support” offering toll-free numbers for payment issues, account recovery, or subscription management is not affiliated with the theater and may be a scam.

Understanding the distinction between artistic institutions and corporate service providers is critical. Unlike airlines, utilities, or streaming platforms, Jubilee Theatre does not maintain call centers for routine customer service. Instead, it offers personalized, human-centered communication through its administrative staff, box office, and digital platforms.

Why Jubilee Theatre in Fort Worth: African-American Theater – Official Customer Support is Unique

The uniqueness of Jubilee Theatre’s approach to audience engagement lies not in call centers or automated systems, but in its deep-rooted commitment to community, authenticity, and artistic integrity. Unlike corporate entities that prioritize volume and efficiency, Jubilee Theatre prioritizes connection and context.

First, the theater’s “customer support” is inherently cultural. When you call the box office, you’re not speaking to a scripted agent—you’re speaking to someone who has seen the show, knows the history behind the play, and can tell you why this production matters. Staff members are often trained in theater history, African-American literature, and community outreach. They can answer questions about the playwright’s intent, the significance of the setting, or the legacy of the actors involved.

Second, Jubilee Theatre offers personalized service. Whether you’re booking a group of 20 students for a school field trip, requesting wheelchair-accessible seating, or inquiring about ASL-interpreted performances, the theater’s team works with you directly. There are no bots, no IVR menus, no forced transfers. You speak to a real person who cares about your experience.

Third, the theater’s communication is transparent and mission-driven. Unlike companies that obscure fees or bury policies in fine print, Jubilee Theatre openly shares its pricing structure, donation opportunities, and accessibility accommodations. Its website clearly outlines its refund policy, group rates, and special events. There is no hidden agenda—only a dedication to making theater accessible to all.

Fourth, Jubilee Theatre’s model challenges the commodification of culture. In an era where arts organizations are pressured to mimic corporate branding and adopt cold, transactional customer service models, Jubilee Theatre has chosen to remain true to its roots. It doesn’t sell tickets like a product—it shares stories like a legacy.

Fifth, the theater’s digital presence reflects its values. Its website is clean, intuitive, and designed for ease of use—not to collect data or upsell subscriptions. There are no pop-ups, no cookie banners demanding consent, no push notifications. The focus is on information, not monetization.

This human-centered, culturally grounded approach is what makes Jubilee Theatre’s “customer support” truly unique. It is not about resolving complaints—it’s about deepening appreciation. It is not about efficiency—it’s about empathy. And it is not about scale—it’s about significance.

Important Note: Beware of Fraudulent “Official Customer Support” Numbers

As of 2024, numerous websites and third-party platforms falsely advertise “Jubilee Theatre Official Customer Support” numbers, often claiming toll-free access for ticket refunds, billing disputes, or account management. These are scams. Jubilee Theatre does not outsource its customer service. It does not use third-party call centers. And it does not have a toll-free number for “technical support” or “billing inquiries.”

Scammers often use the theater’s name to lure unsuspecting patrons into providing credit card details, Social Security numbers, or login credentials. They may send emails or texts that appear official, using logos and language mimicking the theater’s branding. Always verify contact information through the theater’s official website: www.jubileetheatre.org.

If you receive a call, text, or email claiming to be from Jubilee Theatre’s “customer care department” asking for personal information, hang up or delete it immediately. Report the incident to the theater’s administration via their official contact form.

Jubilee Theatre in Fort Worth: African-American Theater – Official Customer Support Toll-Free and Helpline Numbers

As emphasized previously, Jubilee Theatre does not operate a toll-free customer service hotline for billing, account recovery, or technical issues. The theater is a nonprofit arts organization, not a utility, airline, or subscription service. Therefore, there is no “official toll-free number” for customer support in the corporate sense.

However, the theater does provide verified, official contact channels for audience inquiries, ticket purchases, group bookings, donations, and accessibility requests. Below are the only legitimate contact methods:

• Box Office Phone: (817) 332-4483
• Administrative Office Phone: (817) 332-4483 (same number as box office)
• General Inquiries Email: info@jubileetheatre.org
• Group Sales Email: groups@jubileetheatre.org
• Accessibility Requests Email: accessibility@jubileetheatre.org
• Website: www.jubileetheatre.org
• Physical Address: 1100 Houston Street, Fort Worth, TX 76102

The box office is open Monday through Friday from 10:00 AM to 5:00 PM, and on performance days until one hour after curtain. Phone lines are staffed by live personnel during these hours. Calls are not recorded, and no automated systems are used. You will speak directly to a member of the Jubilee Theatre team.

For urgent matters outside business hours, such as a medical emergency or severe weather-related cancellation, patrons are encouraged to check the theater’s website or follow its official social media channels (@JubileeTheatre on Facebook, Instagram, and Twitter/X) for real-time updates.

There is no 24/7 hotline, no international support line, and no “toll-free” number for U.S. or international callers. All calls to (817) 332-4483 are local to the Fort Worth area. Long-distance charges may apply depending on your carrier. For callers outside the U.S., email is the preferred method of communication.

Do not trust any website, social media account, or search engine ad that lists a different number—especially one beginning with 1-800, 1-888, or 1-877. These are fraudulent. Jubilee Theatre has never used a toll-free number for customer service.

How to Reach Jubilee Theatre in Fort Worth: African-American Theater – Official Customer Support Support

Reaching Jubilee Theatre’s official support channels is straightforward, transparent, and designed with the patron in mind. Below is a step-by-step guide to contacting the theater for any inquiry.

Step 1: Determine Your Inquiry Type

Before contacting the theater, identify what you need:

• Ticket purchases or exchanges
• Group bookings (schools, churches, corporations)
• Accessibility accommodations (wheelchair seating, ASL interpreters, audio description)
• Donations or sponsorship opportunities
• Volunteer or internship applications
• Media or press inquiries
• Performance cancellations or schedule changes

Each category has a designated contact method to ensure the fastest and most accurate response.

Step 2: Use the Correct Contact Channel

For Tickets and Box Office Inquiries: Call (817) 332-4483 during business hours. You can also purchase tickets online at www.jubileetheatre.org/tickets. Online purchases are secure, encrypted, and confirmed via email immediately.

For Group Bookings: Email groups@jubileetheatre.org with your group size, preferred date, budget, and educational objectives. The group sales team responds within 24–48 hours and can arrange discounted rates, guided pre-show discussions, and post-show Q&As with artists.

For Accessibility Needs: Email accessibility@jubileetheatre.org at least 72 hours before your visit. The theater offers wheelchair-accessible seating, companion seating, large-print programs, and ASL-interpreted performances. For audio description services, request in advance as they are offered on select shows.

For Donations or Sponsorships: Email development@jubileetheatre.org. The theater accepts one-time gifts, recurring donations, corporate sponsorships, and planned giving. All contributions are tax-deductible.

For Internships and Volunteer Opportunities: Visit www.jubileetheatre.org/get-involved to download application forms. Applications are reviewed quarterly.

For Media and Press: Email press@jubileetheatre.org. The theater provides press kits, high-resolution images, interviews with artists, and press passes upon request.

Step 3: Prepare Your Information

To expedite your request, have the following ready:

• Your full name and contact information
• Performance date and title (if applicable)
• Number of attendees (for groups)
• Specific accessibility requirements
• Any reference numbers or confirmation codes

Step 4: Follow Up

If you do not receive a response within two business days, resend your email or call the box office. The theater prides itself on responsiveness and will make every effort to assist you.

Step 5: Report Suspicious Activity

If you encounter a website, phone number, or email that claims to represent Jubilee Theatre but is not listed above, report it immediately to info@jubileetheatre.org. Include screenshots, URLs, and any correspondence. The theater works with local law enforcement and cybersecurity experts to combat fraud.

Worldwide Helpline Directory

As a nonprofit arts organization based in Fort Worth, Texas, Jubilee Theatre does not maintain a global helpline directory. Unlike multinational corporations with offices in dozens of countries, Jubilee Theatre serves a local and national audience. Its mission is rooted in the Fort Worth community and the broader African-American theatrical tradition.

However, patrons from outside the United States who wish to engage with Jubilee Theatre’s work have several options:

• Streaming Performances: Select past productions are available for digital streaming through the theater’s website. International viewers can access these via secure, region-unrestricted platforms.
• Virtual Events: Jubilee Theatre hosts live-streamed panel discussions, artist talks, and readings that are open to global audiences. These are announced via email newsletter and social media.
• International Partnerships: The theater collaborates with cultural institutions in Canada, the UK, South Africa, and the Caribbean to co-produce works and exchange artists. Inquiries about these partnerships should be directed to info@jubileetheatre.org.
• Donations from Abroad: International supporters can contribute via PayPal or bank wire transfer. Contact development@jubileetheatre.org for instructions.

There is no international toll-free number, no overseas call center, and no multilingual support staff. All communication is conducted in English. For non-English speakers, the theater recommends using translation tools such as Google Translate to navigate its website and email correspondence.

Be cautious of websites that claim to offer “Jubilee Theatre Worldwide Helpline” numbers in Spanish, French, or other languages. These are scams designed to exploit international audiences unfamiliar with U.S. nonprofit structures.

About Jubilee Theatre in Fort Worth: African-American Theater – Key Industries and Achievements

Jubilee Theatre operates at the intersection of arts, education, and social justice. Its achievements span multiple industries and have earned it national recognition.

Theater and Performing Arts

Jubilee Theatre is one of the few African-American theaters in the U.S. to have produced every play in August Wilson’s 10-play Century Cycle. It has received the prestigious “Outstanding Regional Theatre” award from the American Theatre Wing (the same organization that presents the Tony Awards) and has been named “Best Theater Company in North Texas” by the Dallas Observer for five consecutive years.

Its productions have toured nationally, including engagements at the Kennedy Center in Washington, D.C., the National Black Theatre Festival in Winston-Salem, and the Seattle Repertory Theatre.

Education and Youth Development

The theater’s Education Program serves over 8,000 students annually through in-school residencies, after-school programs, and summer camps. Its “Young Playwrights Initiative” has produced over 200 original student-written plays, many of which have been professionally staged at Jubilee Theatre.

In partnership with Texas Christian University and the University of North Texas, Jubilee Theatre offers college credit internships and mentorship programs for theater students.

Community Engagement and Social Impact

Jubilee Theatre has launched initiatives to address racial equity in the arts, including:

• “The Black Playwrights Project,” which commissions and develops new works by emerging Black playwrights.
• “Open Mic Nights” for local poets and spoken word artists.
• “Theater for Healing,” a program for survivors of trauma and incarceration.

The theater’s “Community Conversations” series brings together artists, scholars, and activists to discuss race, identity, and justice through the lens of theater.

Industry Recognition

Notable accolades include:

• 2022 National Endowment for the Arts Grant for “Excellence in African-American Theater”
• 2021 Texas Commission on the Arts “Outstanding Arts Organization”
• 2020 City of Fort Worth “Cultural Impact Award”
• 2019 Kennedy Center American College Theater Festival “Distinguished Service Award”
• 2017 Theatre Communications Group “Leadership in Community Engagement”

Its Artistic Director, Anthony M. Jordan, has been featured in The New York Times, Ebony Magazine, and American Theatre magazine for his leadership in diversifying the American stage.

Economic and Cultural Impact

Jubilee Theatre contributes over $3 million annually to the Fort Worth economy through ticket sales, payroll, vendor contracts, and tourism. It attracts over 25,000 visitors per year, many of whom also visit nearby museums, restaurants, and hotels in the Cultural District.

The theater is a cornerstone of the Fort Worth Cultural District, which has been designated a “National Heritage Area” by the National Park Service.

Global Service Access

While Jubilee Theatre’s physical presence is in Fort Worth, its influence and accessibility extend globally through digital innovation and international partnerships.

Patrons from any country can:

• Access digital recordings of past productions via the theater’s streaming portal (subscription required).
• Attend live-streamed events, including post-show artist talks and panel discussions.
• Enroll in online workshops on African-American theater history, playwriting, and performance techniques.
• Donate to support international touring productions or global educational outreach.
• Subscribe to the theater’s quarterly newsletter, which includes essays, interviews, and performance schedules.

For international donors, the theater accepts payments via PayPal, international bank transfer, and major credit cards. All donations are processed through a secure, encrypted system. Receipts are emailed in PDF format and can be used for tax purposes in many countries, depending on local laws.

There is no physical international office, no overseas branch, and no foreign-language customer service team. All communication remains centered in Fort Worth, with staff fluent in English and knowledgeable about global cultural contexts.

Due to time zone differences, international patrons are encouraged to schedule email inquiries during U.S. business hours (Central Time). The theater responds to all emails within 48 hours, regardless of origin.

FAQs

Is there a toll-free number for Jubilee Theatre customer support?

No. Jubilee Theatre does not have a toll-free number. The only official phone number is (817) 332-4483, which is a local Fort Worth number. Any 1-800, 1-888, or 1-877 number claiming to be affiliated with Jubilee Theatre is fraudulent.

Can I get a refund if I can’t attend a show?

Refunds are only issued if a performance is canceled by the theater. Exchanges are allowed up to 48 hours before the show for a $5 fee. No refunds are given for personal schedule conflicts. Visit www.jubileetheatre.org/tickets for full policy details.

Do you offer ASL-interpreted performances?

Yes. ASL interpretation is offered on select performances each season. Request accommodations at least 72 hours in advance by emailing accessibility@jubileetheatre.org.

How do I book a group for a school field trip?

Email groups@jubileetheatre.org with your group size, preferred date, grade level, and educational goals. The group sales team will provide pricing, curriculum guides, and optional pre-show workshops.

Is the theater wheelchair accessible?

Yes. The venue is fully ADA-compliant with wheelchair-accessible seating, restrooms, and parking. Companion seating is available. Contact accessibility@jubileetheatre.org for specific requests.

Can I donate to Jubilee Theatre from outside the U.S.?

Yes. International donations are accepted via PayPal or wire transfer. Contact development@jubileetheatre.org for instructions.

Are there any free performances?

Yes. Jubilee Theatre offers “Pay-What-You-Can” nights on select Fridays and free community matinees for students and seniors. Check the website calendar for upcoming dates.

How do I report a scam website pretending to be Jubilee Theatre?

Email info@jubileetheatre.org with the URL, screenshots, and any correspondence you received. The theater will investigate and report the fraud to authorities.

Can I volunteer at the theater?

Yes. Volunteers assist with ushering, front desk duties, event setup, and outreach. Applications are available at www.jubileetheatre.org/get-involved.

Do you have a mobile app?

No. Jubilee Theatre does not have a mobile app. All services are accessed via its website or by phone. Beware of apps claiming to be affiliated with the theater—they are not official.

What is the theater’s policy on photography during performances?

Photography and recording are strictly prohibited during performances. This includes cell phones. Cameras are allowed in the lobby before and after shows.

Conclusion

Jubilee Theatre in Fort Worth is more than a venue—it is a living archive of African-American culture, a training ground for emerging artists, and a sanctuary for stories that have too long been marginalized. Its value cannot be measured in call volumes, ticket sales, or social media followers. It is measured in the lives transformed by a single performance, in the young playwright who found her voice on its stage, in the student who saw herself reflected in a character for the first time.

When seeking “official customer support,” remember: Jubilee Theatre does not operate like a corporation. It does not hide behind automated systems or outsource its humanity. Its support comes in the form of a warm voice on the phone, a thoughtful email reply, a hand held open to help you find your seat, or a program handed to you with a smile.

Do not fall for scams. Do not trust third-party numbers. Always verify contact details through www.jubileetheatre.org. The theater’s commitment to authenticity extends to every interaction it has with its patrons.

If you are moved by the stories told on its stage, support it—not by calling a fake hotline, but by buying a ticket, donating a dollar, sharing a post, or bringing a friend. In doing so, you become part of the legacy.

Jubilee Theatre does not need a toll-free number to connect with you. It needs your presence. Your attention. Your belief in the power of theater to change the world.