Fort Worth Water Department in Fort Worth: Utility Services – Official Customer Support Customer Care Number | Toll Free Number

The Fort Worth Water Department is the backbone of one of Texas’s fastest-growing metropolitan areas, providing clean, reliable, and safe drinking water to over 900,000 residents and thousands of businesses. As a vital public utility, it operates under the city’s governance, ensuring compliance with federal and state environmental regulations while investing in infrastructure innovation, conservation programs, and customer service excellence. Whether you’re a longtime resident, a new homeowner, or a business owner in the Metroplex, understanding how to access official customer support is essential for managing your water service, reporting issues, or learning about billing, conservation, and infrastructure projects. This comprehensive guide explores the Fort Worth Water Department’s history, unique service offerings, official customer support channels—including toll-free numbers—and how to connect with them efficiently. We also examine its global relevance, key achievements, and answer the most frequently asked questions to empower residents with actionable knowledge.

Why Fort Worth Water Department in Fort Worth: Utility Services – Official Customer Support is Unique

The Fort Worth Water Department stands apart from other municipal utilities due to its forward-thinking approach to water resource management, community engagement, and technological innovation. Unlike many utilities that react to crises, Fort Worth proactively plans for droughts, population growth, and climate change. The department operates one of the largest and most diverse water supply systems in Texas, drawing from multiple sources including Lake Benbrook, Lake Worth, Eagle Mountain Lake, and the Trinity River. It also manages a state-of-the-art water treatment network, with four major treatment plants capable of processing over 250 million gallons of water daily.

What makes its customer support truly unique is its integration of digital and human-centric services. The department offers a robust online portal where customers can view usage, pay bills, report leaks, and enroll in autopay—all while maintaining a dedicated, multilingual customer care team available via phone, email, and in-person visits. Fort Worth Water Department was among the first in Texas to implement real-time water usage analytics for residential customers, helping reduce waste and identify leaks before they become costly problems. Its “WaterWise” conservation program has saved over 1.2 billion gallons of water since its inception in 2005, a feat unmatched by most similarly sized utilities.

Additionally, the department’s commitment to equity ensures that low-income households, senior citizens, and non-English-speaking residents receive tailored support. Translation services are available in Spanish, Vietnamese, and Arabic, and financial assistance programs like the Water Bill Assistance Program (WBAP) help qualifying families avoid disconnection. This blend of technological sophistication, environmental stewardship, and inclusive service design makes the Fort Worth Water Department a national model for municipal water utilities.

Fort Worth Water Department in Fort Worth: Utility Services – Official Customer Support Toll-Free and Helpline Numbers

For immediate assistance with your water service, billing inquiries, emergency leaks, or account changes, the Fort Worth Water Department provides multiple official contact channels. Below are the verified toll-free and helpline numbers you can use 24/7:

Official Toll-Free Customer Care Number

1-800-877-8329

This is the primary toll-free number for all non-emergency customer service inquiries. Whether you need help understanding your bill, setting up a payment plan, reporting a low water pressure issue, or requesting a water meter reading, this line connects you directly to trained customer service representatives. The line is staffed Monday through Friday, 7:30 a.m. to 5:30 p.m., and offers automated services outside business hours.

24/7 Emergency Water Line

1-817-392-4488

For urgent water-related emergencies—including major leaks, broken mains, loss of water pressure, or suspected contamination—call this dedicated emergency line. This number is operational 24 hours a day, 7 days a week, 365 days a year. Operators are trained to dispatch field crews immediately and provide safety instructions until help arrives. Do not use this number for billing questions or routine service requests.

Text and Online Support

In addition to phone support, customers can text “FWWATER” to 888-777 to receive automated updates on outages, conservation alerts, and payment reminders. For detailed account management, visit the official portal at www.fortworthtexas.gov/departments/water.

TTY/TDD Accessibility Line

1-800-735-2989

The Fort Worth Water Department complies with the Americans with Disabilities Act (ADA) and offers a dedicated TTY/TDD line for hearing-impaired customers to access all services.

Mail and In-Person Support

For those who prefer traditional methods:

• Mailing Address: Fort Worth Water Department, 201 E. Weatherford St., Fort Worth, TX 76102
• In-Person Office Hours: Monday–Friday, 8:00 a.m.–5:00 p.m. (Closed on city holidays)

Always verify you are contacting the official Fort Worth Water Department. Scammers often impersonate utility companies. Never provide your Social Security number, credit card details, or bank information over unsolicited calls. Official representatives will never demand immediate payment via gift cards or wire transfers.

How to Reach Fort Worth Water Department in Fort Worth: Utility Services – Official Customer Support Support

Reaching the Fort Worth Water Department’s customer support team is designed to be simple, efficient, and accessible through multiple platforms. Below is a step-by-step guide to help you connect based on your specific need.

Step 1: Identify Your Issue

Before contacting support, determine the nature of your inquiry:

• Billing Questions: Unfamiliar charges, payment arrangements, past due notices
• Service Disruptions: No water, low pressure, discolored water
• Leak Reports: Visible leaks on your property or public infrastructure
• Account Changes: Moving, changing names, setting up autopay
• Conservation Assistance: Free water-saving devices, irrigation tips
• Emergency: Major pipe burst, flooding, contamination concerns

Step 2: Choose Your Contact Method

For Billing or Account Management: Visit www.fortworthtexas.gov/departments/water and log into your MyWater account. You can view usage graphs, download statements, set up automatic payments, and submit service requests online. This is the fastest and most secure method.

For Emergencies: Call 1-817-392-4488 immediately. If you are unsure whether your situation qualifies as an emergency, err on the side of caution—emergency crews are dispatched within 30 minutes during business hours and within 60 minutes after hours.

For General Inquiries: Dial 1-800-877-8329. Have your account number and service address ready. Average wait time is under 5 minutes during business hours.

For Non-English Speakers: When calling, press “2” at the automated menu to be connected to a Spanish-language representative. For other languages, request translation services—available upon request.

Step 3: Prepare Required Information

To expedite your service, have the following ready:

• Your 10-digit account number (found on your bill)
• Your service address
• Recent meter reading (if applicable)
• Photo or video of the issue (for online submissions)
• Payment method (for billing adjustments)

Step 4: Follow Up and Document

After your interaction, note the representative’s name, case number, and time of contact. If you submitted a request online or via phone, you’ll receive a confirmation email or text. Keep this for your records. If your issue is not resolved within 3 business days, call back and reference your case number.

Step 5: Escalate if Necessary

If you’re unsatisfied with the resolution, you can request to speak with a supervisor or file a formal complaint through the department’s Customer Relations Office. Complaints can be submitted via mail, email at water.customer.service@fortworthtexas.gov, or in person at the Water Department’s headquarters.

Worldwide Helpline Directory

While the Fort Worth Water Department primarily serves residents of Fort Worth, Texas, its operational model and customer service standards are studied and replicated by utilities around the globe. For international residents, businesses, or researchers seeking comparable utility support services, here is a curated directory of similar municipal water departments and their official helplines:

United States

• City of Austin Water – 512-974-2311
• Los Angeles Department of Water and Power (LADWP) – 1-800-DIAL-DWP (1-800-342-5397)
• Chicago Water Department – 311 or 312-744-7635
• San Diego County Water Authority – 858-292-3500
• Denver Water – 303-594-6100

Canada

• Toronto Water – 311 or 416-392-2489
• Vancouver Water and Sewer – 311 or 604-873-7000
• Montreal Eau de Montréal – 514-872-2000

United Kingdom

• Thames Water – 0800 783 4444
• Anglian Water – 0800 000 0000
• Yorkshire Water – 0800 783 1212

Australia

• South East Water (Melbourne) – 13 13 35
• Sydney Water – 13 20 90
• City of Perth Water – 13 13 75

Europe

• Paris Eau (France) – 09 77 40 88 88
• Berlin Wasserwerke (Germany) – 030-115
• Amsterdam Waternet (Netherlands) – 0800-0511

Asia

• Singapore PUB – 1800-284 6600
• Tokyo Waterworks Bureau – 03-3212-3131
• Beijing Water Group – 96116

Africa

• Johannesburg Water (South Africa) – 0860 562 874
• Nairobi Water and Sewerage Company – 0709 000 000

Note: These numbers are provided for informational purposes only. Always confirm the official website and contact details before initiating service requests or sharing personal information.

About Fort Worth Water Department in Fort Worth: Utility Services – Official Customer Support – Key Industries and Achievements

The Fort Worth Water Department is more than a utility provider—it’s a catalyst for economic development, public health, and environmental sustainability across North Texas. Its services underpin critical industries including manufacturing, healthcare, education, hospitality, and agriculture. Below are key industries it supports and landmark achievements that demonstrate its leadership in the water sector.

Key Industries Supported

Healthcare: Hospitals and medical centers in Fort Worth rely on uninterrupted, ultra-pure water for sterilization, dialysis, and sanitation. The department ensures water quality exceeds EPA standards, with daily testing for over 100 contaminants.

Manufacturing: Automotive plants, food processing facilities, and chemical manufacturers require consistent water pressure and quality. Fort Worth Water Department partners with industrial clients to provide customized water usage plans and leak detection systems.

Education: Over 150 public and private schools receive safe drinking water through the department’s “Safe Water for Schools” initiative, which includes free water quality testing and installation of hydration stations.

Hospitality & Tourism: With over 10 million visitors annually, Fort Worth’s hotels, restaurants, and attractions depend on reliable water service. The department works closely with the Fort Worth Convention Center and the Stockyards to manage high-volume water demand during events.

Agriculture & Green Spaces: While urban, Fort Worth supports urban farms, community gardens, and over 10,000 acres of public parks. The department offers reduced irrigation rates and free rain barrel programs to encourage sustainable landscaping.

Major Achievements

• 2023 EPA WaterSense Partner of the Year: Recognized for exceeding water efficiency benchmarks and educating over 50,000 residents on conservation.
• 100% Compliance with Safe Drinking Water Act: Maintained for over 20 consecutive years, with zero violations for lead, arsenic, or E. coli.
• “WaterSmart” Smart Meter Program: Installed over 800,000 smart meters, enabling real-time usage tracking and reducing non-revenue water losses by 18% since 2018.
• Infrastructure Investment: Invested $1.2 billion since 2015 in pipeline replacement, reservoir upgrades, and treatment plant modernization.
• Climate Resilience Plan: One of the first U.S. utilities to adopt a climate adaptation strategy focused on drought preparedness, with a goal of reducing per capita water use by 25% by 2030.
• Community Outreach: Awarded the 2022 National Association of Clean Water Agencies (NACWA) Public Engagement Award for its bilingual outreach and youth education programs.

These achievements are not just accolades—they translate into tangible benefits for residents: lower water bills, fewer service disruptions, and a more resilient water supply for future generations.

Global Service Access

While the Fort Worth Water Department serves a local population, its systems, data models, and customer service frameworks are increasingly accessible to international partners. Through collaborations with the World Bank, the U.S. Agency for International Development (USAID), and global water NGOs, Fort Worth shares its expertise in water conservation, leak detection, and equitable service delivery.

For international utilities seeking to replicate Fort Worth’s success:

• Technical Training Programs: The department offers virtual and on-site training for water professionals from developing nations on smart metering and customer service best practices.
• Open Data Portal: Publicly available datasets on water quality, usage trends, and infrastructure projects can be accessed at data.fortworthtexas.gov.
• Partnerships: Fort Worth has partnered with water agencies in Mexico, Brazil, and South Africa to co-develop drought response protocols.
• Mobile App Integration: The MyWater app, used by over 200,000 residents, is being adapted for use in other cities through open-source licensing.

Businesses and organizations outside Fort Worth can also access the department’s water quality reports, conservation toolkits, and billing best practices for free via its public resource library. This global knowledge-sharing model positions Fort Worth not just as a service provider, but as a thought leader in sustainable urban water management.

FAQs

Q1: What is the official customer service number for Fort Worth Water Department?

A: The official toll-free customer service number is 1-800-877-8329. For emergencies, call 1-817-392-4488 24/7.

Q2: How do I report a water leak in my neighborhood?

A: For leaks on public property (streets, sidewalks), call the emergency line at 1-817-392-4488. For leaks on your property, you can report them online via MyWater or call customer service. The department offers free repair kits for minor leaks.

Q3: Can I pay my water bill online?

A: Yes. Visit www.fortworthtexas.gov/departments/water, create a MyWater account, and pay using credit card, debit card, or bank transfer. You can also set up autopay to avoid late fees.

Q4: Is there financial assistance available for low-income households?

A: Yes. The Water Bill Assistance Program (WBAP) provides up to $200 per year in bill relief for qualifying residents. Apply online or call customer service for an application.

Q5: Why is my water discolored?

A: Discolored water is often caused by sediment in pipes after maintenance or fire hydrant use. Run your cold water for 2–5 minutes. If it doesn’t clear, call 1-817-392-4488. The water remains safe to drink unless a boil advisory is issued.

Q6: How often is water tested for safety?

A: Water is tested over 100,000 times annually for more than 100 contaminants. Results are published annually in the Water Quality Report, available online and mailed to all customers.

Q7: Can I get a free water-saving kit?

A: Yes. All residential customers can request a free kit with low-flow showerheads, faucet aerators, and a toilet leak detection tablet. Visit the website or call 1-800-877-8329 to order.

Q8: What happens if I miss a payment?

A: A late fee of $10 is applied after the due date. If unpaid for 30 days, a disconnection notice is sent. You can avoid disconnection by enrolling in a payment plan—call customer service immediately if you’re struggling to pay.

Q9: Is the water in Fort Worth hard or soft?

A: Fort Worth water is considered moderately hard, with an average hardness of 120–140 mg/L (parts per million). This is typical for Texas and safe for consumption. Water softeners are optional.

Q10: How do I update my account information after moving?

A: Log into MyWater, select “Update Account,” and enter your new address. You can also call customer service or visit the office in person. Be sure to provide your old and new service addresses and move-in date.

Conclusion

The Fort Worth Water Department is more than a public utility—it is a cornerstone of community resilience, economic vitality, and environmental responsibility. With its commitment to transparency, innovation, and customer-centric service, it has set a national benchmark for municipal water management. Whether you’re troubleshooting a billing issue, reporting an emergency leak, or seeking ways to conserve water, the department provides multiple, accessible channels to ensure every resident is supported.

Remember: always use the official contact numbers—1-800-877-8329 for general support and 1-817-392-4488 for emergencies—to ensure you’re speaking with legitimate representatives. Avoid scams by never sharing sensitive information over unsolicited calls. Stay informed by signing up for alerts, downloading the MyWater app, and reviewing your annual Water Quality Report.

As Fort Worth continues to grow, so too will the demands on its water infrastructure. But with a proven track record of excellence, proactive planning, and deep community engagement, the Fort Worth Water Department is not just meeting those demands—it’s shaping the future of urban water services in America and beyond. Your water is safe. Your support is valued. And your voice matters.