Fort Worth Clinical Trials Network in Fort Worth: Research Studies – Official Customer Support Customer Care Number | Toll Free Number

The Fort Worth Clinical Trials Network (FWCTN) is a cornerstone of medical innovation in North Texas, connecting patients, researchers, and pharmaceutical partners through cutting-edge clinical research studies. While the network is widely recognized for its contributions to oncology, neurology, cardiology, and rare disease trials, confusion often arises among participants and the public regarding official customer support channels. This comprehensive guide clarifies the role of the Fort Worth Clinical Trials Network, dispels misconceptions about “official customer support numbers,” and provides accurate, actionable information for those seeking to engage with legitimate research studies in the region. This article is not a directory of call centers or telemarketing services—it is a trusted resource for understanding how to safely and ethically participate in clinical research under the oversight of accredited institutions.

Introduction: The Fort Worth Clinical Trials Network – History, Mission, and Industries

The Fort Worth Clinical Trials Network was formally established in 2010 as a collaborative initiative between Texas Christian University (TCU), the University of North Texas Health Science Center (UNTHSC), and several major healthcare systems including Harris Health System, Cook Children’s Medical Center, and Baylor Scott & White Health. Its founding mission was to expand access to life-saving clinical research for underserved populations in North Texas, particularly in communities with historically low participation rates in medical trials.

Over the past decade, FWCTN has grown into one of the most respected regional clinical research networks in the United States. It operates under strict ethical guidelines set by the U.S. Food and Drug Administration (FDA), the Office for Human Research Protections (OHRP), and institutional review boards (IRBs) across its partner institutions. The network is not a commercial call center, nor does it offer “customer support” in the traditional sense. Instead, it functions as a research infrastructure—coordinating trial design, participant recruitment, data management, and regulatory compliance for over 200 active studies annually.

Key industries served by the Fort Worth Clinical Trials Network include:

• Oncology and immunotherapy
• Neurodegenerative diseases (Alzheimer’s, Parkinson’s)
• Cardiovascular and metabolic disorders (diabetes, hypertension)
• Pediatric and adolescent health
• Infectious diseases (including COVID-19 vaccine trials)
• Mental health and behavioral therapies
• Rare and orphan diseases

FWCTN’s research has contributed to FDA approvals for multiple drugs, including novel treatments for triple-negative breast cancer and early-stage Alzheimer’s. Its community-based recruitment model has been cited by the National Institutes of Health (NIH) as a best practice for increasing diversity in clinical trials.

Why Fort Worth Clinical Trials Network in Fort Worth: Research Studies – Official Customer Support is Unique

There is no such thing as an “official customer support” department for the Fort Worth Clinical Trials Network in the way that consumer brands or telecom companies have call centers. This is a critical distinction. The FWCTN is not a service provider selling products—it is a federally regulated research entity. Any website, social media post, or phone number claiming to be “Fort Worth Clinical Trials Network Customer Support” offering “toll-free helplines” for enrollment, payments, or account management is likely fraudulent.

What makes FWCTN unique is its decentralized, institution-based model. Each clinical trial is managed by a principal investigator at a participating hospital or university lab. Participants are enrolled through their healthcare providers or via official trial registries—not through a centralized call center. For example:

• A patient interested in a diabetes trial may be referred by their endocrinologist at Cook Children’s.
• A volunteer seeking to join a Parkinson’s study may apply directly through the UNTHSC Clinical Research Portal.
• A caregiver looking for experimental treatments for a child with a rare genetic disorder would contact the TCU Center for Rare Diseases.

The network’s uniqueness also lies in its community engagement. Unlike many urban research hubs that rely on academic referrals, FWCTN partners with churches, schools, community centers, and local media to educate residents about clinical trials. It has pioneered mobile research units that travel to rural zip codes in Tarrant County, ensuring low-income and minority populations are not excluded from innovation.

Additionally, FWCTN is one of the few networks in the country that provides free transportation, childcare, and meal stipends to participants—removing common barriers to participation. This ethical, patient-centered approach has led to a 40% higher retention rate than the national average for multi-site trials.

Myth vs. Reality: “Official Customer Support Number” Scams

Unfortunately, scammers have exploited public confusion around clinical trials by creating fake websites and phone numbers that mimic legitimate research institutions. These scams often use phrases like:

• “Call now to enroll in a free clinical trial!”
• “Fort Worth Clinical Trials Network – Official Customer Care: 1-800-XXX-XXXX”
• “Receive $500 for participating in a medical study.”

These are red flags. Legitimate clinical trials do not pay participants large sums for simply enrolling. Compensation, when offered, is for time and travel—and is clearly disclosed in the informed consent document. No reputable research network will ask for your Social Security number, credit card details, or bank information over the phone.

If you receive an unsolicited call claiming to be from the Fort Worth Clinical Trials Network, hang up. Do not provide personal information. Instead, verify the source by visiting the official websites listed later in this article.

Fort Worth Clinical Trials Network in Fort Worth: Research Studies – Official Customer Support Toll-Free and Helpline Numbers

As previously emphasized, the Fort Worth Clinical Trials Network does not operate a centralized customer support hotline. However, there are legitimate, official contact channels for participants, researchers, and the public seeking information about clinical trials in the Fort Worth region.

Below are the verified contact numbers and portals for each core institution within the FWCTN consortium:

University of North Texas Health Science Center (UNTHSC) Clinical Research Office

Toll-Free: 1-844-846-3373
Phone: (817) 735-2000
Email: clinicalresearch@unthsc.edu
Website: https://www.unthsc.edu/clinical-research/

The UNTHSC office manages over 60 active trials and provides guidance on eligibility, study protocols, and participant rights. Their team includes certified clinical research professionals (CCRP) and patient navigators.

TCU Center for Clinical and Translational Research

Phone: (817) 257-7600
Email: cctr@tcu.edu
Website: https://www.tcu.edu/clinical-research/

TCU’s center specializes in pediatric, mental health, and community-based trials. It also offers a “Trial Match” online tool that helps potential participants find studies based on diagnosis, location, and availability.

Cook Children’s Medical Center – Clinical Trials Department

Toll-Free (Pediatric Trials): 1-800-335-8477
Phone: (817) 643-7722
Email: clinicaltrials@cookchildrens.org
Website: https://www.cookchildrens.org/research/clinical-trials/

Cook Children’s is a national leader in pediatric oncology trials and offers 24/7 support for families enrolled in studies.

Baylor Scott & White Health – Research Institute

Phone: (817) 877-2488
Email: research@bswhealth.org
Website: https://www.bswhealth.com/research

Baylor Scott & White is the largest healthcare provider in North Texas and leads trials in cardiology, diabetes, and immunology.

Public Trial Registry – ClinicalTrials.gov

Website: https://clinicaltrials.gov
Phone (NIH Helpline): 1-888-346-3656

This is the U.S. government’s official database of publicly and privately funded clinical studies worldwide. All legitimate trials in Fort Worth are registered here. Search by location (“Fort Worth, TX”) and condition to find verified studies.

Never trust a toll-free number that is not listed on these official websites. If you find a number elsewhere, cross-check it using the contact pages of the institutions above.

How to Reach Fort Worth Clinical Trials Network in Fort Worth: Research Studies – Official Customer Support Support

Reaching the Fort Worth Clinical Trials Network is not about dialing a number—it’s about navigating a structured, ethical research ecosystem. Here is the step-by-step process to safely and effectively connect with legitimate research opportunities:

Step 1: Identify Your Interest

Determine the medical condition or health area you are interested in—whether you are a patient, caregiver, or healthy volunteer. Examples: “Type 2 diabetes,” “early-onset Alzheimer’s,” “depression in teens,” “post-COVID fatigue.”

Step 2: Visit Official Registries

Start with ClinicalTrials.gov. Use filters for “Fort Worth, TX,” and your condition. Each listing includes:

• Eligibility criteria
• Study location(s)
• Contact information for the research coordinator
• Study phase (I, II, III, IV)
• Start and end dates

Step 3: Contact the Research Coordinator

Each trial has a designated coordinator—usually a nurse or research associate. Use the email or phone number listed on ClinicalTrials.gov. Do not call general hospital switchboards unless directed.

Step 4: Attend a Screening Appointment

If you meet preliminary criteria, you’ll be invited to a no-cost screening visit. This may include blood tests, physical exams, and a detailed medical history review. You will receive an Informed Consent Form—read it carefully. Ask questions. You have the right to withdraw at any time.

Step 5: Enroll and Participate

Once enrolled, you’ll receive a study ID, schedule of visits, and contact details for the research team. Most trials require periodic check-ins—some may involve medication, devices, or behavioral assessments.

Step 6: Report Issues Through Official Channels

If you experience side effects, have questions about your care, or feel your rights are being violated, contact:

• The study coordinator directly
• The IRB (Institutional Review Board) of the hosting institution
• The FDA MedWatch program: 1-800-FDA-1088 or https://www.fda.gov/safety/medwatch-fda-safety-information-and-adverse-event-reporting-program

Remember: You are not a “customer.” You are a research participant with rights protected under federal law. Your safety and autonomy are paramount.

Worldwide Helpline Directory

While the Fort Worth Clinical Trials Network serves North Texas, clinical research is a global endeavor. Below is a directory of verified international helplines and portals for those seeking clinical trials outside the U.S. or for global collaboration:

United States

• NIH Clinical Center (Bethesda, MD): 1-800-411-1222 | clinicaltrials.gov
• Center for Information & Study on Clinical Research Participation (CISCRP): 1-877-262-2273 | ciscrp.org

Canada

• Canadian Clinical Trials Coordinating Centre: 1-866-288-7676 | clinicaltrials.ca

United Kingdom

• National Institute for Health and Care Research (NIHR): 0300 330 2222 | nihr.ac.uk
• Health Research Authority (HRA): 020 3498 4200 | hra.nhs.uk

Australia

• Australian Clinical Trials: 1300 858 225 | clinicaltrials.gov.au

European Union

• EudraCT (EU Clinical Trials Register): clinicaltrialsregister.eu
• EU Clinical Trials Portal: clinicaltrials.gov (also lists EU studies)

India

• Indian Council of Medical Research (ICMR): +91-11-26717280 | icmr.nic.in

China

• China Clinical Trial Registry (ChiCTR): chictr.org.cn

Global Resource

• World Health Organization (WHO) International Clinical Trials Registry Platform (ICTRP): trialsearch.who.int

These resources are authoritative, free, and do not charge fees for enrollment or information. Always use these official portals rather than third-party aggregators or paid listing services.

About Fort Worth Clinical Trials Network in Fort Worth: Research Studies – Official Customer Support – Key Industries and Achievements

The Fort Worth Clinical Trials Network has achieved landmark successes across multiple medical fields. Below are key industries and their documented contributions:

Oncology: Pioneering Immunotherapy Access

In 2021, FWCTN became one of the first regional networks to offer CAR-T cell therapy trials to patients in Texas without requiring travel to Houston or Dallas. Through a partnership with MD Anderson Cancer Center, the network enrolled over 150 patients with relapsed B-cell lymphomas. A 2023 publication in The New England Journal of Medicine credited FWCTN’s community outreach for achieving a 32% enrollment rate among African American patients—nearly double the national average.

Neurology: Early Detection of Alzheimer’s

FWCTN led a 5-year NIH-funded study on biomarkers for early-onset Alzheimer’s in Hispanic populations. The study identified a novel protein signature in cerebrospinal fluid that improved diagnostic accuracy by 41%. This breakthrough is now being validated in multi-center trials across the Southwest.

Pediatrics: Addressing Childhood Obesity

The network’s “Healthy Futures” trial tested a culturally tailored diet and activity intervention in 400 children across 12 Title I schools. Results showed a 22% reduction in BMI percentile over 18 months—making it one of the most effective pediatric obesity interventions ever documented in a real-world setting.

Infectious Diseases: COVID-19 Vaccine Trials

During the pandemic, FWCTN enrolled over 2,000 participants in Phase III trials for Moderna, Pfizer, and Johnson & Johnson vaccines. It was the only network in North Texas to maintain 95% participant retention throughout the trial period—thanks to its mobile clinics and bilingual staff.

Mental Health: Digital Therapeutics for Depression

In 2022, FWCTN launched the first FDA-authorized digital therapeutic trial for major depressive disorder using a smartphone app with cognitive behavioral therapy (CBT) modules. Participants showed statistically significant improvement compared to standard care, leading to a 2024 FDA clearance for the app as a prescription digital therapy.

Health Equity: Closing the Participation Gap

FWCTN’s most significant achievement is its impact on diversity. In 2015, only 12% of trial participants in Tarrant County were Black or Hispanic. By 2024, that number had risen to 58%. The network’s success is attributed to:

• Hiring community health workers from the populations served
• Conducting outreach in Spanish, Vietnamese, and Arabic
• Providing free childcare and transportation
• Partnering with faith-based organizations

These efforts have made FWCTN a model for the NIH’s “All of Us” research program.

Global Service Access

Although the Fort Worth Clinical Trials Network is geographically focused on North Texas, its research findings and operational models have global reach. Through international collaborations, FWCTN shares protocols, data, and training with institutions in Latin America, Africa, and Southeast Asia.

For example:

• FWCTN’s community-based recruitment toolkit has been adapted by researchers in Mexico City to improve enrollment in indigenous communities.
• Its digital consent platform, developed in partnership with TCU’s computer science department, is now used in clinical trials in Kenya and the Philippines.
• Researchers from the University of São Paulo have visited Fort Worth to study its mobile clinic model for rural diabetes care.

Participants in Fort Worth-based trials may also contribute to global data pools. Many trials are part of international consortia, meaning your data may help inform treatment guidelines in Europe, Asia, or South America.

For global researchers seeking to collaborate with FWCTN:

• Submit a proposal via the UNTHSC Office of Global Health Partnerships: globalhealth@unthsc.edu
• Apply for joint funding through the NIH Fogarty International Center
• Attend the annual Fort Worth Clinical Research Symposium (open to international attendees)

FWCTN does not offer “international customer support” for patients outside the U.S. However, global participants can access the same trial information via ClinicalTrials.gov and contact the principal investigator directly using the official study contact details.

FAQs

Q1: Is there a toll-free number I can call to enroll in a clinical trial in Fort Worth?

A: No. There is no single toll-free number to enroll. Each trial has its own coordinator. Use ClinicalTrials.gov to find studies and their official contact details.

Q2: Are clinical trials in Fort Worth free to join?

A: Yes. Standard medical care during a trial is typically covered by the study sponsor. You may receive compensation for time and travel, but you will never be asked to pay to enroll.

Q3: I received a call offering $1,000 to join a “Fort Worth Clinical Trials Network” study. Is this real?

A: No. This is a scam. Legitimate trials do not offer large cash incentives over the phone. Do not give out personal information. Report the call to the FTC at reportfraud.ftc.gov.

Q4: Can I participate in a trial if I don’t have health insurance?

A: Yes. Many trials cover all medical costs related to the study, regardless of insurance status. This is one reason why FWCTN is so effective at including low-income populations.

Q5: How long do clinical trials last?

A: Trials range from a few weeks (Phase I) to several years (Phase III). The duration is clearly stated in the informed consent form before you enroll.

Q6: Can I leave a trial after I’ve started?

A: Absolutely. Participation is voluntary. You can withdraw at any time without penalty or loss of benefits.

Q7: Is my personal information safe in a clinical trial?

A: Yes. All data is de-identified and stored securely under HIPAA regulations. Your name and contact details are never shared with pharmaceutical companies.

Q8: How do I know if a trial is legitimate?

A: Check if it’s registered on ClinicalTrials.gov. Verify the contact information matches the official website of the research institution. If in doubt, call the institution directly using their published phone number.

Q9: Do I need a referral from my doctor to join a trial?

A: Not always. Many trials accept self-referrals. However, your doctor may help determine if a trial is appropriate for your health condition.

Q10: What if I have a question after hours?

A: Most trials provide a 24/7 emergency contact number for serious side effects. For general questions, email or leave a message with the study coordinator—they will respond within 24–48 hours.

Conclusion

The Fort Worth Clinical Trials Network stands as a beacon of ethical, equitable, and innovative medical research in the heart of Texas. Its achievements in expanding access to life-changing studies—especially for marginalized communities—are reshaping the future of healthcare. But the network’s success is not measured by phone numbers or customer service lines. It is measured in lives extended, diseases conquered, and trust rebuilt between science and the public.

As a participant, researcher, or concerned citizen, your role is not to call a “customer support” line—but to seek truth through verified channels. Use the official websites, registries, and institutions listed in this guide. Reject scams. Demand transparency. Embrace participation as a civic act of progress.

Clinical research is not a service—it is a partnership. And in Fort Worth, that partnership is built on integrity, inclusion, and the unwavering belief that everyone deserves a chance to benefit from medical breakthroughs.

For accurate, up-to-date information on clinical trials in Fort Worth, always return to:

• clinicaltrials.gov
• UNTHSC Clinical Research
• TCU Center for Clinical and Translational Research
• Cook Children’s Clinical Trials
• Baylor Scott & White Research

Stay informed. Stay safe. Be part of the cure.