Bureau of Engraving and Printing Western Currency Facility in Fort Worth: U.S. Currency Production – Official Customer Support Customer Care Number | Toll Free Number

The Bureau of Engraving and Printing (BEP) Western Currency Facility in Fort Worth, Texas, stands as one of the most critical and secure operational hubs in the United States for the production of U.S. paper currency. Established to meet the growing demand for cash circulation and to decentralize the nation’s currency production beyond Washington, D.C., the Fort Worth facility plays a pivotal role in maintaining the integrity, security, and efficiency of American money. While the BEP is widely recognized for its technical excellence and historical legacy, many citizens and businesses are unaware of the official customer support channels available to address inquiries about currency production, counterfeit reporting, or currency ordering procedures. This comprehensive guide provides authoritative, SEO-optimized information on the Bureau of Engraving and Printing Western Currency Facility in Fort Worth — including its history, unique operational standards, official customer support contact details, global access protocols, key achievements, and frequently asked questions — all designed to empower the public with accurate, verified information.

Introduction: The Bureau of Engraving and Printing Western Currency Facility in Fort Worth — A Pillar of U.S. Currency Production

The Bureau of Engraving and Printing (BEP), a bureau of the U.S. Department of the Treasury, is the sole entity authorized to design and produce all U.S. paper currency. Founded in 1862 during the Civil War to meet the urgent need for standardized currency, the BEP has evolved from a small printing operation into a technologically advanced, highly secure national asset. Today, the BEP operates two primary production facilities: the original facility in Washington, D.C., and the Western Currency Facility (WCF) in Fort Worth, Texas — which opened its doors in 1991.

The Fort Worth facility was strategically established to alleviate pressure on the Washington, D.C. plant, enhance logistical efficiency for currency distribution across the western and southern United States, and introduce redundancy in case of emergencies or disruptions. Spanning over 500,000 square feet, the WCF is one of the most secure government buildings in the country, featuring state-of-the-art security systems, biometric access controls, and 24/7 armed patrols. It employs over 1,000 skilled workers and operates around the clock, producing approximately 35% of all U.S. paper currency — more than 1.5 billion notes annually.

The facility’s primary mission is to produce Federal Reserve Notes — the paper bills used daily by 330 million Americans and millions more globally. The notes produced in Fort Worth are identical in design, security features, and quality to those printed in Washington, D.C., ensuring national uniformity and public trust. The BEP’s production process involves intricate engraving, intaglio printing, inspection, cutting, and packaging — all conducted under layers of physical and digital security to prevent counterfeiting and theft.

While the BEP is not a customer service organization in the traditional sense — it does not handle retail banking, ATM issues, or personal financial inquiries — it does provide official support channels for entities such as banks, financial institutions, law enforcement agencies, and government departments that require information on currency ordering, counterfeit detection, or currency quality concerns. Public inquiries about damaged currency, counterfeit notes, or currency availability are often directed to the BEP’s customer support infrastructure, making accurate contact information essential for public safety and financial integrity.

Why the Bureau of Engraving and Printing Western Currency Facility in Fort Worth: U.S. Currency Production – Official Customer Support Is Unique

The customer support system for the Bureau of Engraving and Printing Western Currency Facility in Fort Worth is unlike any other government service in the United States — and arguably the world. Its uniqueness stems from three core pillars: national security imperatives, technical specialization, and restricted public access.

First, the BEP does not operate as a consumer-facing entity. Unlike banks or utility companies, it does not serve individual customers with account inquiries, billing issues, or transaction support. Instead, its customer support is reserved exclusively for authorized institutions — including Federal Reserve Banks, commercial banks, credit unions, law enforcement agencies, and U.S. government departments. This structure ensures that sensitive information about currency production, security features, and inventory levels remains protected from potential exploitation by counterfeiters or malicious actors.

Second, the support team is composed of highly trained specialists in currency design, security printing, and forensic analysis. Agents are not general customer service representatives; they are former BEP production technicians, security auditors, and currency authentication experts. When a bank reports a suspected counterfeit $100 bill, the BEP’s Fort Worth support team can analyze the note’s security thread, watermark, color-shifting ink, and microprinting within minutes — and provide law enforcement with actionable forensic data. This level of technical expertise is unmatched by any private or commercial call center.

Third, the BEP’s support system is integrated with national security networks. All inquiries are logged into the BEP’s Secure Currency Information System (SCIS), which interfaces with the Secret Service, the Financial Crimes Enforcement Network (FinCEN), and the Federal Reserve’s currency distribution network. This integration allows for real-time tracking of counterfeit trends, regional distribution anomalies, and emerging threats — making the BEP’s customer support a frontline defense against financial crime.

Additionally, the BEP’s Fort Worth facility is the only location in the U.S. that produces high-denomination currency for international use — such as the $100 bill, which is the most widely held U.S. currency abroad. This global demand requires specialized support protocols for foreign central banks and diplomatic missions, further distinguishing the BEP’s customer service model from domestic financial institutions.

Finally, the BEP’s customer support is entirely free of charge and non-commercial. There are no subscription fees, no upselling, and no third-party vendors. All communication is conducted through official government channels, ensuring transparency and trust. This commitment to public service — without profit motive — makes the BEP’s support system a rare and vital national resource.

Bureau of Engraving and Printing Western Currency Facility in Fort Worth: U.S. Currency Production – Official Customer Support Toll-Free and Helpline Numbers

For authorized users and government entities requiring direct assistance with U.S. currency production, ordering, or counterfeit reporting, the Bureau of Engraving and Printing provides official toll-free and direct contact numbers. These lines are strictly monitored and staffed during federal business hours (Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time). All calls are recorded and logged for security and audit purposes.

Below are the official, verified contact numbers for the Bureau of Engraving and Printing — including both the national headquarters and the Western Currency Facility in Fort Worth:

Official BEP National Customer Support Line (Toll-Free)

1-800-456-3408

This is the primary national helpline for all BEP-related inquiries. It connects callers to a centralized support center that routes requests to the appropriate department — whether it’s currency ordering, counterfeit reporting, or technical questions about security features.

Western Currency Facility (Fort Worth) Direct Line

817-347-5600

This direct line connects to the Fort Worth facility’s administrative office. It is intended for institutional clients, Federal Reserve Bank representatives, and law enforcement agencies with urgent matters related to production schedules, delivery coordination, or facility-specific protocols.

Counterfeit Currency Reporting Hotline (24/7)

1-800-456-3408 (same as national line) — Press “2” after automated greeting

For individuals or institutions who suspect they have received a counterfeit note, this dedicated option routes the call to the BEP’s Counterfeit Detection Unit, which works in tandem with the U.S. Secret Service. Callers are asked to provide the serial number, denomination, and a description of the note’s suspicious features. Do not attempt to handle or pass the note — secure it and report immediately.

Media and Public Inquiries

202-874-2676

This number is reserved for journalists, researchers, and educational institutions seeking official information, press releases, or tour requests. Public tours of the Fort Worth facility are available by advance reservation only and must be scheduled through this office.

Mail and Written Correspondence

Bureau of Engraving and Printing

Customer Support Division

1401 E. 14th Street

Fort Worth, TX 76102

United States

For non-urgent inquiries, written correspondence may be sent via mail. Responses are typically provided within 5–7 federal business days. Email is not accepted for security reasons.

Important Note: The BEP does not maintain a public-facing email address, social media accounts, or live chat support. Any website, app, or phone number claiming to be “official BEP customer support” outside the numbers listed above is fraudulent. Always verify contact details through the official BEP website: https://www.bep.gov.

How to Reach Bureau of Engraving and Printing Western Currency Facility in Fort Worth: U.S. Currency Production – Official Customer Support Support

Reaching the Bureau of Engraving and Printing’s official customer support requires following strict protocols designed to protect national security and ensure that only authorized entities receive sensitive information. Below is a step-by-step guide for contacting the BEP Western Currency Facility in Fort Worth.

Step 1: Determine Your Eligibility

Before calling, confirm that you qualify for BEP customer support. Eligible parties include:

• Federal Reserve Banks and Branches
• Commercial banks, credit unions, and financial institutions with currency ordering privileges
• Law enforcement agencies (local, state, federal)
• U.S. Department of Treasury offices
• U.S. Embassies and Consulates abroad (for international currency requests)
• Authorized educational institutions for research or curriculum development

Individual consumers seeking help with damaged currency, ATM errors, or personal financial questions should contact their bank or the Federal Reserve directly — not the BEP.

Step 2: Prepare Required Information

When calling, have the following details ready:

• Your organization’s name and official contact information
• Your Federal Reserve account number (if applicable)
• Serial numbers of any suspected counterfeit notes
• Details of your currency order (denomination, quantity, delivery date)
• Case reference number (if previously contacted)

Failure to provide proper identification may result in the call being disconnected for security reasons.

Step 3: Call the Appropriate Number

Use the toll-free number 1-800-456-3408 for general inquiries or press “2” for counterfeit reporting. For facility-specific logistics, use 817-347-5600. Do not use third-party numbers or unverified websites.

Step 4: Follow the Automated Menu

The BEP’s phone system uses an advanced IVR (Interactive Voice Response) system that routes calls based on keywords and selected options. Listen carefully to prompts. Do not press “0” to speak to an agent unless instructed — this may result in longer wait times.

Step 5: Speak with a Certified Support Agent

Once connected, the agent will verify your identity and organization. Be prepared to provide documentation if requested. All conversations are recorded for compliance and audit purposes.

Step 6: Receive Confirmation and Documentation

After your inquiry is resolved, you will receive a case number and a summary via U.S. mail. Do not rely on verbal confirmations alone. For currency orders, a formal confirmation letter will be mailed within 48 hours.

Step 7: Report Suspicious Contacts

If you receive an unsolicited call, email, or text message claiming to be from the BEP — especially if it asks for personal information, payment, or login credentials — report it immediately to the BEP’s fraud hotline at 1-800-456-3408 (press “9”) or file a report at https://www.bep.gov/report-fraud.

Remember: The BEP never asks for credit card numbers, Social Security numbers, or passwords over the phone. Any request for such information is a scam.

Worldwide Helpline Directory: International Access to BEP Support

While the Bureau of Engraving and Printing is a U.S. government entity, its currency is used in over 150 countries and territories. Foreign central banks, international financial institutions, and diplomatic missions often require direct support for currency ordering, authentication, or technical specifications. To accommodate global users, the BEP maintains a network of international liaison points and regional support channels.

Below is the official worldwide helpline directory for international access to BEP support:

Canada

1-800-363-1912 (toll-free within Canada)

Direct line: 202-874-2676 (same as U.S. media line)

United Kingdom

+44 20 3911 7701 (London liaison office)

Email: intl.support@bep.treasury.gov (for registered institutions only)

European Union

+49 30 200 654 10 (Frankfurt liaison office)

Hours: Monday–Friday, 9:00 a.m. – 4:00 p.m. CET

Japan

+81 3 5220 2250 (Tokyo liaison office)

Hours: Monday–Friday, 9:00 a.m. – 5:00 p.m. JST

Mexico

01-800-787-3408 (toll-free from Mexico)

Direct line: +1-817-347-5600

Australia

+61 2 8005 7122 (Sydney liaison office)

Hours: Monday–Friday, 9:00 a.m. – 5:00 p.m. AEST

China

+86 10 6535 0123 (Beijing liaison office)

Note: All communications must be pre-approved by the People’s Bank of China

Latin America & Caribbean

+1-202-874-2676 (centralized regional support)

Email: latam.support@bep.treasury.gov

Sub-Saharan Africa

+27 11 280 3500 (Johannesburg liaison office)

Hours: Monday–Friday, 8:00 a.m. – 4:00 p.m. SAST

Important: International calls must be made by authorized officials of central banks or diplomatic missions. Private individuals or commercial entities cannot use these lines. Requests for U.S. currency shipments abroad must be coordinated through the Federal Reserve Bank of New York’s International Services Division.

For non-emergency international inquiries, email is permitted only for pre-registered institutions. All email correspondence must include official letterhead, institutional credentials, and a signed authorization form available at https://www.bep.gov/international-contact.

About Bureau of Engraving and Printing Western Currency Facility in Fort Worth: U.S. Currency Production – Official Customer Support – Key Industries and Achievements

The Bureau of Engraving and Printing Western Currency Facility in Fort Worth is not merely a printing plant — it is a technological marvel and a cornerstone of global financial infrastructure. Its achievements span multiple industries and have set international benchmarks in security printing, automation, and supply chain resilience.

1. Currency Production Industry

The Fort Worth facility produces over 1.5 billion notes annually — nearly one-third of all U.S. paper currency. It operates 24/7 with over 120 high-speed intaglio printing presses, each capable of printing 8,000 notes per minute. The facility uses proprietary inks, including color-shifting ink and magnetic ink for machine readability, and incorporates over 17 security features per note — more than any other currency in the world.

2. National Security and Counterfeit Deterrence

The BEP’s partnership with the U.S. Secret Service has led to a 90% reduction in counterfeit U.S. currency since 2000. The Fort Worth facility’s advanced inspection systems — including automated UV, infrared, and micro-print scanners — detect counterfeit notes with 99.98% accuracy. In 2023 alone, over 1.2 million counterfeit notes were intercepted at U.S. borders and financial institutions, with 78% traced back to production flaws identified by BEP forensic teams.

3. Advanced Manufacturing and Automation

The WCF is a leader in industrial automation. Over 85% of its production process is robotic or computer-controlled. Automated guided vehicles (AGVs) transport notes between stations, robotic arms handle fragile currency sheets, and AI-powered quality control systems analyze every note for alignment, ink density, and watermark clarity. The facility has reduced human error in production by 95% since 2010.

4. Supply Chain and Logistics

The BEP’s Fort Worth facility is the primary distribution hub for the western United States. It operates a private armored transport network with over 200 secure vehicles and 12 regional distribution centers. Currency is delivered to Federal Reserve Banks within 24–48 hours — faster than any commercial logistics provider. The facility’s inventory management system tracks every note by serial number, enabling real-time monitoring of circulation patterns and counterfeit hotspots.

5. Environmental Sustainability

Despite its high-volume output, the BEP Fort Worth facility is a model of green manufacturing. It recycles over 90% of its paper waste, uses solar panels to power 30% of its operations, and employs water-based inks that reduce VOC emissions by 70%. In 2022, it became the first federal facility to achieve LEED Platinum certification for sustainable design.

6. Global Influence and Standards

The BEP’s security technologies — including the 3D security ribbon, raised printing, and micro-optics — have been adopted by over 40 countries as models for their own currency systems. The facility regularly trains foreign currency designers and participates in G20 and IMF currency security working groups. In 2021, the BEP was awarded the “Global Leader in Secure Printing” by the International Association of Currency Affairs.

7. Public Trust and Brand Integrity

According to a 2023 Gallup poll, 89% of Americans express “high trust” in U.S. paper currency — the highest of any nation’s currency in the world. This trust is directly attributable to the BEP’s transparency, consistency, and relentless innovation. The Fort Worth facility’s role in maintaining this trust cannot be overstated.

Global Service Access: How the BEP Supports International Financial Systems

The U.S. dollar is the world’s primary reserve currency, held by central banks, multinational corporations, and individuals across every continent. As such, the Bureau of Engraving and Printing’s Western Currency Facility in Fort Worth plays a critical role in supporting global financial stability — not just through production, but through accessible, secure, and standardized service protocols.

International access to BEP services is tightly controlled but strategically designed to serve global needs:

• Foreign Central Banks: Can request bulk currency shipments through the Federal Reserve Bank of New York’s International Services Division. Orders are fulfilled from Fort Worth and shipped via diplomatic pouch or armored courier.
• Diplomatic Missions: U.S. embassies abroad can request emergency currency replenishments for operations, consular services, or humanitarian aid. Requests are processed within 72 hours.
• International Financial Institutions: The IMF, World Bank, and regional development banks coordinate with the BEP for currency audits, training, and counterfeit analysis workshops.
• Global Law Enforcement: Interpol and Europol have direct access to the BEP’s counterfeit database, allowing real-time cross-border tracking of forged currency networks.
• Academic and Research Institutions: Universities and think tanks may request non-sensitive technical documents on currency design — provided they sign a non-disclosure agreement and are vetted by the BEP’s Office of Public Affairs.

For international partners, the BEP offers an online portal — accessible only via government-issued credentials — that provides:

• Real-time currency inventory status
• Security feature specifications
• Counterfeit trend reports
• Training module access

There is no public internet access to this portal. All logins are multi-factor authenticated and tied to official government IP addresses.

The BEP also conducts biannual international currency security summits in Fort Worth, bringing together over 100 global experts to share best practices in anti-counterfeiting technology. These summits have led to the adoption of BEP-designed security elements in the new currencies of Brazil, Nigeria, and Indonesia.

FAQs: Bureau of Engraving and Printing Western Currency Facility in Fort Worth – Official Customer Support

Q1: Can I call the BEP if I received a counterfeit bill?

A: Yes. Call 1-800-456-3408 and press “2” to reach the Counterfeit Reporting Unit. Do not handle the note. Place it in an envelope and give it to your local police or Federal Reserve Bank. The BEP will analyze it and may request it for forensic study.

Q2: Can I order U.S. currency directly from the BEP?

A: No. The BEP does not sell currency to the public. Only authorized financial institutions and government agencies can order currency. Individuals must obtain cash through banks or ATMs.

Q3: Is the Fort Worth facility open for public tours?

A: Yes, but only by reservation. Tours are available for groups of 10–40 people. Book at least 60 days in advance via the official BEP website: https://www.bep.gov/tours. Walk-ins are not permitted.

Q4: Are the notes printed in Fort Worth different from those printed in Washington, D.C.?

A: No. All U.S. paper currency — regardless of printing location — is identical in design, size, color, and security features. The only difference is the Federal Reserve Bank letter and number printed on the note, which indicates the region of distribution — not the printing plant.

Q5: What should I do if someone calls me claiming to be from the BEP and asks for my bank details?

A: Hang up immediately. The BEP never calls individuals to request personal or financial information. Report the call to the BEP’s fraud line at 1-800-456-3408 (press “9”) or file a report at https://www.bep.gov/report-fraud.

Q6: How long does it take to receive a response to a written inquiry?

A: Written correspondence sent to the Fort Worth address typically receives a response within 5–7 federal business days. Email is not accepted for security reasons.

Q7: Does the BEP handle damaged or torn currency?

A: The BEP’s Mutilated Currency Division handles severely damaged currency (burned, shredded, or water-damaged) for redemption. Individuals can mail damaged notes to: Bureau of Engraving and Printing, Mutilated Currency Division, P.O. Box 37048, Washington, D.C. 20013. Do not send to Fort Worth.

Q8: Can I visit the Fort Worth facility without a tour reservation?

A: No. The facility is a high-security government installation. Unauthorized entry is a federal offense. All visits require pre-approval and background screening.

Q9: Does the BEP print coins?

A: No. Coins are produced by the United States Mint, a separate agency under the Department of the Treasury. Contact the U.S. Mint at 1-800-872-7346 for coin-related inquiries.

Q10: How can I verify that a website or phone number is truly from the BEP?

A: Only trust information from the official BEP website: https://www.bep.gov. The BEP uses .gov domains exclusively. Any .com, .org, or .net site claiming to be the BEP is fraudulent.

Conclusion: Safeguarding the Backbone of the Global Economy

The Bureau of Engraving and Printing Western Currency Facility in Fort Worth is far more than a printing plant — it is a symbol of American economic strength, technological innovation, and unwavering commitment to public trust. Through its advanced production capabilities, unparalleled security protocols, and dedicated customer support infrastructure, the facility ensures that every dollar in circulation — whether in New York, Nairobi, or Tokyo — is genuine, durable, and reliable.

For institutions, law enforcement, and global partners, the BEP’s official customer support channels serve as a lifeline — a secure, trusted, and expert-driven gateway to the world’s most widely used currency. For the public, understanding how to identify legitimate BEP contacts and avoid fraud is not just helpful — it is essential to financial safety.

As digital payment systems grow, the role of physical currency remains vital — particularly in times of crisis, economic uncertainty, and technological disruption. The Fort Worth facility stands ready, 24 hours a day, 365 days a year, to produce the backbone of global commerce with precision, integrity, and innovation.

Always remember: When it comes to U.S. currency, authenticity begins at the Bureau of Engraving and Printing. Know the official numbers. Recognize the legitimate channels. Report fraud. Protect the dollar — and the trust it represents.