Ben E. Keith Company in Fort Worth: Foodservice Distributor – Official Customer Support Customer Care Number | Toll Free Number

Ben E. Keith Company, headquartered in Fort Worth, Texas, stands as one of the most respected and enduring foodservice distributors in the United States. Founded in 1894, the company has grown from a small wholesale operation into a national powerhouse serving restaurants, hotels, schools, hospitals, and other institutional foodservice providers across multiple states. With a legacy spanning over 125 years, Ben E. Keith Company combines deep-rooted tradition with cutting-edge logistics, technology, and customer service to deliver unmatched value to its clients. This article provides a comprehensive guide to Ben E. Keith’s official customer support channels, including toll-free numbers, contact methods, global service access, industry leadership, and frequently asked questions—all designed to help customers, partners, and prospects connect efficiently and effectively with the company’s dedicated support team.

Why Ben E. Keith Company in Fort Worth: Foodservice Distributor – Official Customer Support is Unique

What sets Ben E. Keith Company apart from other foodservice distributors is not just its scale or geographic reach—it’s the unwavering commitment to personalized service, operational excellence, and long-term client relationships. Unlike many large distributors that prioritize volume over individual attention, Ben E. Keith maintains a regional, relationship-driven model that ensures each customer receives tailored solutions.

The company operates under a “customer-first” philosophy, where every account manager is trained to understand the unique needs of their clients—whether it’s a family-owned diner in rural Texas or a multi-unit hospital system in Oklahoma. This personalized approach extends to inventory management, delivery scheduling, menu planning support, and even real-time digital ordering platforms that integrate seamlessly with restaurant POS systems.

Ben E. Keith’s uniqueness also lies in its vertically integrated supply chain. The company owns and operates its own distribution centers, fleet of refrigerated trucks, and even a proprietary technology platform called KeithConnect™, which allows customers to place orders 24/7, track deliveries in real time, and receive automated alerts for low inventory or upcoming promotions. This level of control ensures consistency in product quality, reduces lead times, and minimizes disruptions—a critical advantage in an industry where freshness and reliability are non-negotiable.

Additionally, Ben E. Keith invests heavily in sustainability and community impact. The company has implemented energy-efficient refrigeration systems, reduced packaging waste through eco-friendly alternatives, and launched programs to donate surplus food to local food banks. These initiatives aren’t just PR moves—they reflect a core value system that resonates with modern foodservice operators who prioritize ethical sourcing and environmental responsibility.

Finally, Ben E. Keith’s culture of employee retention and training is unmatched. With an average tenure of over 12 years for its customer service representatives and account managers, clients benefit from institutional knowledge and continuity. You’re not speaking to a new hire who’s reading from a script—you’re speaking to someone who knows your business, your history, and your preferences.

Ben E. Keith Company in Fort Worth: Foodservice Distributor – Official Customer Support Toll-Free and Helpline Numbers

For customers seeking immediate assistance, Ben E. Keith Company provides multiple official toll-free and helpline numbers designed to connect you with the right department quickly and efficiently. These numbers are available 24 hours a day, 7 days a week, ensuring support whenever you need it—even during holidays or after-hours emergencies.

Official Toll-Free Customer Support Number:

1-800-222-1944

This is the primary customer care line for all general inquiries, order tracking, delivery issues, billing questions, and product availability. Whether you’re a new customer trying to set up an account or a long-time partner needing urgent assistance with a late delivery, this number connects you directly to a live representative trained to resolve your concern.

Account Management & Sales Support:

1-800-222-1945

For existing customers seeking to expand their product offerings, request custom menu solutions, or discuss volume discounts and contract renewals, this dedicated line connects you with regional sales managers who understand your business model and can propose tailored solutions.

Technical Support for KeithConnect™ Online Ordering Platform:

1-800-222-1946

If you’re experiencing issues logging in, placing orders online, or integrating KeithConnect™ with your POS system, this number provides direct access to IT and platform specialists who can troubleshoot in real time.

24/7 Emergency Delivery & After-Hours Support:

1-800-222-1947

In the event of a critical supply shortage—such as a refrigeration failure, unexpected spike in demand, or delivery cancellation—this emergency line ensures you’re connected to an on-call logistics coordinator who can reroute shipments, activate backup inventory, or coordinate expedited deliveries within hours.

Corporate Headquarters (Fort Worth, TX):

(817) 336-1944

For formal correspondence, legal inquiries, or executive-level requests, this number connects you to the corporate office in Fort Worth. While not a customer service line, it’s the official point of contact for partnership proposals, media inquiries, and investor relations.

Important Note: Ben E. Keith Company does not use third-party call centers. All calls are answered by employees based in Fort Worth or regional support hubs in Texas, Oklahoma, Arkansas, Louisiana, and New Mexico. Beware of unofficial numbers circulating online—only the numbers listed above are verified by the company.

How to Reach Ben E. Keith Company in Fort Worth: Foodservice Distributor – Official Customer Support Support

Ben E. Keith Company offers multiple channels for customer support, ensuring that every client can connect in the way that best suits their needs—whether they prefer a quick phone call, a detailed email, or a face-to-face meeting.

Phone Support

As detailed above, the toll-free numbers are the fastest way to resolve urgent issues. Phone support is available Monday through Sunday, from 6:00 AM to 10:00 PM Central Time. During peak hours (7:00 AM–9:00 AM and 4:00 PM–6:00 PM), wait times may increase slightly, but all calls are answered within three rings. For non-urgent matters, customers are encouraged to call during off-peak hours for quicker service.

Email Support

For detailed inquiries, documentation requests, or feedback that requires a written record, customers can email support@benkeith.com. This inbox is monitored during business hours (8:00 AM–5:00 PM CT, Monday–Friday) and responses are typically provided within 4–6 hours. For time-sensitive issues, email should not be used as the primary channel.

Online Chat via KeithConnect™

Customers logged into the KeithConnect™ portal can access live chat with customer service agents during business hours. This feature is ideal for users who are already placing an order and need immediate clarification on product substitutions, delivery windows, or invoice discrepancies. Chat agents can view your account in real time and assist with context-specific solutions.

Mobile App Support

Ben E. Keith offers a dedicated mobile app (available on iOS and Android) that includes a built-in support module. Within the app, users can submit tickets, upload photos of damaged goods, schedule callbacks, and even initiate return requests. The app syncs with your account and automatically includes your business details, making support faster and more accurate.

In-Person & Regional Office Visits

For large-scale clients or those seeking strategic partnership discussions, Ben E. Keith operates regional offices across its service territory. Customers can schedule appointments with account executives at locations in Fort Worth, Dallas, Houston, Oklahoma City, Little Rock, and Shreveport. These visits are ideal for menu audits, supply chain optimization reviews, or training sessions on new product launches.

Mail & Fax

While largely outdated, some legacy clients still prefer traditional communication. Mail can be sent to:

Ben E. Keith Company

Attn: Customer Support Department

2500 S. Lamar Street

Fort Worth, TX 76107

Fax inquiries can be sent to: (817) 336-1955. Please include your account number and a clear subject line for faster processing.

Social Media & Online Communities

Ben E. Keith maintains active profiles on LinkedIn and Facebook, where customers can tag the company with questions or feedback. While these channels are not for resolving urgent issues, they are monitored daily and used to share industry tips, product highlights, and customer success stories. For complaints or service issues, always use the official toll-free number or email.

Worldwide Helpline Directory

While Ben E. Keith Company primarily serves the southern United States—Texas, Oklahoma, Arkansas, Louisiana, and New Mexico—it does have select international partnerships and supply chain connections that extend its reach beyond U.S. borders. However, it’s important to clarify: Ben E. Keith does not operate direct distribution centers or customer service offices outside the United States.

For international clients who import products through Ben E. Keith’s global sourcing network (such as specialty cheeses from Europe, seafood from Asia, or coffee beans from Latin America), the company provides a dedicated international logistics support team. These services are accessible only through the main corporate office in Fort Worth.

International Logistics & Import Support:

1-800-222-1944 (select option 9) or email: international@benkeith.com

Customers outside the U.S. who wish to partner with Ben E. Keith for export or co-distribution must contact the international team for contractual and compliance guidance. The company does not offer local helpline numbers in foreign countries, nor does it maintain call centers overseas.

For customers in Canada, Mexico, or the Caribbean who are served by Ben E. Keith through cross-border agreements, all support must be coordinated through the U.S. headquarters. Local distributors in those regions are independent entities and not affiliated with Ben E. Keith Company.

Always verify the authenticity of any international number claiming to represent Ben E. Keith. Scammers sometimes create fake helplines using similar names or logos. Stick to the official numbers listed in this article.

About Ben E. Keith Company in Fort Worth: Foodservice Distributor – Official Customer Support – Key Industries and Achievements

Ben E. Keith Company is not just a distributor—it’s a cornerstone of the foodservice industry in the Southwest. Over the past 125+ years, the company has built enduring relationships across multiple verticals, each requiring specialized logistics, compliance, and service standards.

Key Industries Served

Restaurants & Quick Service Chains

From independent diners to national franchises like Taco Bell, Sonic, and Popeyes, Ben E. Keith supplies over 12,000 restaurant locations with everything from fresh produce and dairy to frozen entrees and paper goods. The company’s “Restaurant Ready” program provides pre-portioned ingredients, branded packaging, and just-in-time delivery schedules tailored to peak dining hours.

Hospitality & Hotels

Ben E. Keith partners with major hotel chains—including Marriott, Hilton, and Hyatt—to supply breakfast buffets, banquet services, and in-room dining. The company’s compliance with HACCP and ServSafe standards ensures that all food handling meets the rigorous demands of the hospitality industry.

Healthcare & Senior Living

With specialized dietary programs for diabetic, renal, and low-sodium diets, Ben E. Keith supports over 300 hospitals and senior care facilities. Its nutritionists work directly with dietitians to customize menus, ensure allergen-free preparation, and track compliance with Medicare and Medicaid guidelines.

Education & School Systems

The company is a USDA-approved distributor for the National School Lunch Program and supplies over 500 school districts across Texas and Oklahoma. Ben E. Keith’s “Kids First” initiative ensures meals meet federal nutrition standards while remaining appealing to students through creative, culturally relevant menu options.

Corporate Cafeterias & Government Facilities

From federal buildings in Washington D.C. to military bases in Texas, Ben E. Keith provides bulk foodservice solutions with strict procurement compliance. Its GSA contract allows government agencies to order through streamlined procurement portals with transparent pricing and audit-ready documentation.

Major Achievements & Industry Recognition

• Named one of “America’s Top Foodservice Distributors” by *Food Service Director* magazine for 15 consecutive years.
• Received the “Sustainability Leadership Award” from the National Restaurant Association in 2022 for reducing carbon emissions by 38% since 2015.
• Recognized as a “Top Workplace in Texas” by the *Fort Worth Star-Telegram* for five years running, based on employee satisfaction and retention.
• Developed the first fully integrated digital ordering platform (KeithConnect™) for independent restaurants in the Southwest, adopted by over 8,500 locations.
• Donated over 25 million meals to food banks and community kitchens since 2010 through its “Feed the Future” initiative.
• Operates one of the largest privately owned refrigerated fleets in the U.S., with over 1,200 trucks and 9 regional distribution centers.

These achievements reflect more than business success—they demonstrate a deep commitment to quality, innovation, and community responsibility.

Global Service Access

While Ben E. Keith Company’s physical operations are confined to the United States, its global service access is robust through strategic alliances and sourcing partnerships. The company sources over 40% of its non-perishable and specialty products from international suppliers, ensuring that customers in the Southwest have access to premium global ingredients that are otherwise difficult to obtain locally.

Ben E. Keith’s global sourcing team works directly with producers in Italy (for olive oils and pasta), France (for cheeses and wines), Japan (for soy sauce and seaweed), New Zealand (for dairy), and Brazil (for coffee beans). These products are imported through certified customs brokers and stored in temperature-controlled warehouses at the Fort Worth distribution center before being distributed to clients.

For international buyers interested in exporting U.S.-sourced products through Ben E. Keith’s network (such as Texas beef, Tex-Mex seasonings, or artisanal sauces), the company offers export documentation, compliance guidance, and logistics coordination. However, all international sales are conducted under separate contractual agreements and are not part of the standard customer support pipeline.

Customers seeking global access should contact the International Logistics Team at international@benkeith.com or call 1-800-222-1944 and request extension 901. A dedicated account manager will guide you through import/export regulations, customs duties, and shipping timelines.

It’s important to note: Ben E. Keith does not offer direct international shipping to end consumers. All global services are B2B-only and require verified business credentials. Any website or third party claiming to offer “global delivery from Ben E. Keith” to individual customers is not affiliated with the company.

FAQs

Q1: What are the official Ben E. Keith Company customer support phone numbers?

A: The official toll-free numbers are:

- General Support: 1-800-222-1944

- Sales & Account Management: 1-800-222-1945

- KeithConnect™ Technical Support: 1-800-222-1946

- Emergency Delivery: 1-800-222-1947

All other numbers found online are unverified and may be fraudulent.

Q2: Is Ben E. Keith Company only in Fort Worth?

A: No. While the corporate headquarters is in Fort Worth, Texas, Ben E. Keith operates nine regional distribution centers across Texas, Oklahoma, Arkansas, Louisiana, and New Mexico. Customers in these states receive direct service from local teams.

Q3: Can I order from Ben E. Keith if I’m not in Texas?

A: Yes—if you’re located in Oklahoma, Arkansas, Louisiana, or New Mexico, you’re within Ben E. Keith’s core service territory. For other states, the company does not offer direct delivery, but you may be able to access select products through authorized regional distributors.

Q4: How do I set up a new account with Ben E. Keith?

A: Visit benkeith.com/newaccount, fill out the online form, or call 1-800-222-1945. You’ll need your business license, tax ID, and proof of foodservice operation (e.g., restaurant permit, school district ID, or hospital affiliation). A sales representative will contact you within 24 hours.

Q5: Does Ben E. Keith deliver on weekends?

A: Yes. Standard deliveries occur Monday–Saturday. Emergency deliveries are available 24/7 via the emergency hotline. Sunday deliveries are limited to healthcare and hospitality clients with pre-approved contracts.

Q6: Can I return products if they’re damaged or expired?

A: Absolutely. Ben E. Keith offers a 100% satisfaction guarantee. Contact customer support within 48 hours of delivery with photos and your order number. Damaged or expired items are replaced or refunded immediately—no restocking fees.

Q7: Does Ben E. Keith offer gluten-free or allergen-free product options?

A: Yes. The company maintains a dedicated allergen-free warehouse section and provides detailed allergen matrices for over 12,000 SKUs. You can request a customized allergen guide by calling 1-800-222-1944 and asking for the Nutrition Compliance Team.

Q8: How do I access my order history and invoices?

A: Log in to KeithConnect™ at keithconnect.benkeith.com. All invoices, order history, and delivery receipts are stored digitally for up to seven years. You can also request paper copies via email or mail.

Q9: Is there a mobile app for Ben E. Keith customers?

A: Yes. Download “KeithConnect” from the Apple App Store or Google Play. The app allows you to order, track deliveries, view promotions, and contact support—all from your smartphone.

Q10: How can I apply for a job at Ben E. Keith Company?

A: Visit careers.benkeith.com to view current openings in distribution, sales, logistics, IT, and customer service. Ben E. Keith hires over 500 new employees annually and offers competitive wages, benefits, and advancement opportunities.

Conclusion

Ben E. Keith Company in Fort Worth is more than a foodservice distributor—it’s a trusted partner for thousands of businesses across the Southwest. With over 125 years of history, a relentless focus on customer service, and a commitment to innovation and sustainability, the company continues to set the standard for excellence in the industry. Whether you’re a small restaurant owner in Amarillo, a hospital administrator in Shreveport, or a school nutrition director in Oklahoma City, Ben E. Keith’s official customer support team is ready to serve you with speed, accuracy, and care.

Remember: Always use the verified toll-free numbers listed in this article—1-800-222-1944 for general support, 1-800-222-1945 for sales, and 1-800-222-1946 for technical issues. Avoid unverified third-party numbers. Stay connected through KeithConnect™, the mobile app, and the company’s educational resources to maximize your experience.

As the foodservice landscape evolves, Ben E. Keith remains a constant—reliable, responsive, and rooted in community. For over a century, it hasn’t just delivered food. It’s delivered peace of mind. And that’s why, year after year, businesses across the region choose Ben E. Keith—not just as a vendor, but as a partner in success.