Baylor Scott & White All Saints Medical Center in Fort Worth: Healthcare – Official Customer Support Customer Care Number | Toll Free Number

Baylor Scott & White All Saints Medical Center in Fort Worth stands as one of the most trusted and comprehensive healthcare institutions in North Texas. As part of the larger Baylor Scott & White Health system — the largest not-for-profit healthcare system in Texas — All Saints Medical Center delivers world-class medical services to hundreds of thousands of patients annually. From emergency trauma care to advanced cardiac interventions, neonatal intensive care to outpatient rehabilitation, the center is a beacon of clinical excellence and compassionate patient support. But beyond its medical expertise, the institution’s commitment to seamless, accessible, and empathetic customer support sets it apart in an industry often criticized for bureaucratic inefficiencies. This article provides a complete, SEO-optimized guide to Baylor Scott & White All Saints Medical Center’s official customer support infrastructure, including toll-free numbers, contact methods, global access, key achievements, and frequently asked questions — all designed to empower patients, families, and caregivers with the information they need, when they need it most.

Why Baylor Scott & White All Saints Medical Center in Fort Worth: Healthcare – Official Customer Support is Unique

The healthcare landscape in the United States is complex, fragmented, and often overwhelming for patients. Navigating insurance, scheduling appointments, understanding billing, accessing medical records, or simply finding the right specialist can feel like a full-time job. That’s where Baylor Scott & White All Saints Medical Center distinguishes itself — not just through its medical outcomes, but through its human-centered customer support philosophy.

Unlike many hospitals that outsource customer service to third-party call centers with scripted responses and limited authority, All Saints Medical Center employs a dedicated, in-house patient support team trained in both clinical knowledge and empathetic communication. Every representative has undergone rigorous certification in healthcare compliance, HIPAA protocols, and patient advocacy. This means when you call, you’re not speaking to a generic operator — you’re speaking to someone who understands the emotional weight of your questions and has the power to resolve them.

The center’s customer support system is integrated directly with its electronic health record (EHR) platform, allowing agents to pull up patient records in real time (with proper consent) to provide accurate, personalized assistance. Whether you need to reschedule a mammogram, request a copy of your discharge summary, or understand why a particular procedure was recommended, your support agent can guide you with context — not just policy.

Additionally, All Saints Medical Center offers multilingual support in Spanish, Vietnamese, and Arabic — languages spoken by significant portions of the Fort Worth population. Their customer service hours extend beyond standard business days, with 24/7 availability for urgent medical inquiries and triage support. The center also maintains a robust digital support ecosystem, including live chat on its website, a secure patient portal with built-in messaging, and AI-assisted virtual assistants that can answer common questions instantly — all while ensuring human backup is never more than one click away.

This level of integration, empathy, and accessibility is rare in the healthcare industry. While many institutions treat customer support as a cost center, Baylor Scott & White All Saints Medical Center views it as a core component of patient care — a philosophy that has earned them top ratings in patient satisfaction surveys from Press Ganey and Healthgrades for over a decade.

Baylor Scott & White All Saints Medical Center in Fort Worth: Healthcare – Official Customer Support Toll-Free and Helpline Numbers

When you need immediate assistance, having the correct, official contact numbers is critical. Below are the verified, up-to-date toll-free and helpline numbers for Baylor Scott & White All Saints Medical Center in Fort Worth. These numbers are listed directly from the hospital’s official website (baylorscottandwhitehealth.com) and are monitored 24/7 by trained patient care specialists.

General Patient Support & Information Line

Toll-Free: 1-844-BSW-4YOU (1-844-279-4968)

Available 24 hours a day, 7 days a week. This line connects you to a centralized patient care team that can assist with appointment scheduling, provider referrals, billing inquiries, medical record requests, and general health questions.

24/7 Nurse Advice Line

Toll-Free: 1-800-525-5465

For non-emergency medical concerns — such as fever, minor injuries, medication questions, or symptoms you’re unsure about — this nurse-led helpline provides clinical triage advice. Nurses can determine if you need urgent care, an ER visit, or can be managed at home. This service is free for all patients and is staffed by registered nurses with advanced clinical training.

Billing and Insurance Support

Toll-Free: 1-877-472-7222

Dedicated to resolving billing discrepancies, insurance claim denials, payment plan setups, financial assistance applications, and statements. Representatives are certified in medical billing (CBCM) and work directly with major insurers including Medicare, Medicaid, Blue Cross Blue Shield, UnitedHealthcare, and Aetna.

Emergency Department & Urgent Care Coordination

Local: (817) 877-2200

For patients already at the facility or those needing immediate guidance on ER wait times, triage status, or visitor policies. While this is not a 911 replacement, it’s the fastest way to connect with hospital staff during non-critical emergencies.

Patient Portal & Digital Support

Online Portal: mybswhealth.com

For account creation, password resets, message requests to providers, test result viewing, and prescription refills. Live chat support is available Monday–Friday, 8 a.m. to 8 p.m. CT. For after-hours portal issues, call 1-844-BSW-4YOU and select the digital support option.

Specialty Care Coordination

Cardiology: 1-833-372-5678

Oncology: 1-833-372-5680

Neurology: 1-833-372-5682

Pediatrics: 1-833-372-5685

Maternity & Women’s Health: 1-833-372-5690

These specialty lines connect you directly to care coordinators who understand the unique needs of each department — from chemotherapy scheduling to prenatal classes to pediatric immunization records.

Always verify you are calling the official numbers listed above. Scammers often create fake helplines using similar numbers. To confirm legitimacy, visit the official website at www.baylorscottandwhitehealth.com and navigate to the “Contact Us” section under “All Saints Medical Center.”

How to Reach Baylor Scott & White All Saints Medical Center in Fort Worth: Healthcare – Official Customer Support Support

Reaching Baylor Scott & White All Saints Medical Center’s customer support team is designed to be as simple and flexible as possible. Whether you prefer speaking on the phone, sending a message, visiting in person, or using digital tools, multiple channels are available to suit your needs.

1. Phone Support

As detailed above, the toll-free numbers offer the most direct and immediate access to live representatives. For non-urgent matters, calling during business hours (8 a.m. to 5 p.m. CT, Monday–Friday) typically results in shorter wait times. For urgent needs, the 24/7 lines are staffed with clinical and administrative teams ready to assist.

2. In-Person Support

Patients and families can visit the Patient Services Center located on the first floor of All Saints Medical Center at:

Baylor Scott & White All Saints Medical Center

2101 W. Rosedale Street

Fort Worth, TX 76107

Hours: Monday–Friday, 7 a.m. to 7 p.m. | Saturday–Sunday, 8 a.m. to 4 p.m.

Staff at the front desk can assist with registration, billing, translator services, discharge planning, and connecting you with social workers or patient advocates.

3. Secure Patient Portal (myBSWHealth)

The myBSWHealth portal is the most efficient way to manage your healthcare outside of office visits. Features include:

• View lab results and imaging reports
• Request prescription refills
• Message your care team securely
• Schedule and cancel appointments
• Pay bills online
• Access vaccination records and health summaries

To enroll, visit mybswhealth.com and follow the registration prompts. You’ll need your medical record number (found on any previous billing statement) and a valid email address.

4. Email and Mail Support

For non-urgent written inquiries, you may send a secure email through the portal or mail a letter to:

Baylor Scott & White All Saints Medical Center

Attn: Patient Relations Department

2101 W. Rosedale Street

Fort Worth, TX 76107

Response time for mailed inquiries: 5–7 business days.

5. Social Media and Live Chat

Baylor Scott & White maintains official social media channels on Facebook, Twitter (X), and Instagram for general inquiries and community updates. For real-time assistance, use the “Chat with Us” button on their website. While automated responses handle common questions, complex issues are escalated to human agents within 15 minutes.

6. Accessibility Services

For patients who are deaf or hard of hearing, TTY services are available by calling 711 (Texas Relay Service) and asking to be connected to 1-844-BSW-4YOU. Video relay services and American Sign Language interpreters are available upon request for in-person visits.

Regardless of how you choose to reach out, Baylor Scott & White All Saints Medical Center guarantees a response within 24 hours for all non-emergency inquiries. For urgent medical concerns, they prioritize immediate connection to clinical staff.

Worldwide Helpline Directory

While Baylor Scott & White All Saints Medical Center is located in Fort Worth, Texas, its patient support services extend beyond U.S. borders — particularly for international patients seeking high-quality, affordable care in the United States. The center serves patients from over 60 countries annually, including Mexico, Canada, the United Kingdom, India, Saudi Arabia, and Brazil.

To facilitate global access, the institution maintains a dedicated International Patient Services department with multilingual coordinators who assist with:

• Visa and travel documentation
• International insurance coordination
• Translation and interpretation services
• Accommodation and transportation arrangements
• Pre-arrival medical record review

Below is the official worldwide helpline directory for international patients:

International Patient Services (Global Support)

Toll-Free (U.S. & Canada): 1-844-BSW-4YOU (1-844-279-4968)
International Direct Dial: +1-817-877-2210
Email: international@bswhealth.com
WhatsApp Support (Available in select countries): +1-817-315-8848

WhatsApp support is available Monday–Friday, 9 a.m. to 5 p.m. CT, and allows patients to send documents, photos of medical records, or voice messages in their native language. The team responds within 4 hours during business hours.

Country-Specific Support Contacts

For patients from specific regions, Baylor Scott & White partners with local medical travel agencies to provide localized support:

• Mexico & Central America: Contact info@medicatourismmx.com — a certified partner agency with offices in Monterrey and Mexico City.
• United Kingdom & Europe: Reach out to contact@healthtraveluk.co.uk for visa assistance and pre-travel consultations.
• India & South Asia: Connect with info@indiahealthjourney.com — a registered medical travel facilitator with offices in Delhi, Mumbai, and Bangalore.
• Canada: Call 1-844-BSW-4YOU or email canada@bswhealth.com for cross-border insurance coordination.
• Saudi Arabia & Gulf Region: Contact info@healthconnectgulf.com for family visit coordination and cultural support services.

All international partners are vetted and approved by Baylor Scott & White Health to ensure compliance with patient privacy and quality standards. Patients are strongly advised to avoid unaffiliated third-party brokers who may charge excessive fees or provide inaccurate information.

About Baylor Scott & White All Saints Medical Center in Fort Worth: Healthcare – Official Customer Support – Key Industries and Achievements

Baylor Scott & White All Saints Medical Center is not just a hospital — it is a comprehensive healthcare ecosystem serving multiple medical specialties and industries. Its reputation for excellence spans clinical care, research, education, and community health initiatives.

Key Industries Served

The center provides specialized services across the following critical healthcare sectors:

• Cardiovascular Care: Home to the All Saints Heart & Vascular Institute, one of the most advanced cardiac centers in Texas. Offers robotic-assisted angioplasty, structural heart interventions, and heart failure management programs.
• Oncology & Cancer Treatment: Features a NCI-Designated Cancer Center affiliate with proton therapy, immunotherapy, and precision oncology programs. Offers clinical trials in partnership with Baylor College of Medicine.
• Neuroscience & Neurosurgery: Comprehensive stroke center (Primary Stroke Certification by The Joint Commission), epilepsy monitoring unit, and minimally invasive brain tumor surgery.
• Maternal & Neonatal Health: Level III Neonatal Intensive Care Unit (NICU) — one of the largest in North Texas — and high-risk obstetrics services.
• Orthopedics & Sports Medicine: Offers joint replacement, spine surgery, and sports injury rehabilitation with dedicated athletic training programs for collegiate and professional athletes.
• Emergency & Trauma Services: Level I Trauma Center verified by the American College of Surgeons — the only one in Tarrant County.
• Behavioral Health & Addiction Services: Inpatient and outpatient programs for depression, anxiety, PTSD, and substance use disorders.
• Pediatrics: Dedicated pediatric ER, developmental clinics, and child life specialists.
• Rehabilitation & Long-Term Care: Inpatient rehab unit with physical, occupational, and speech therapy; also offers home health and hospice services.

Key Achievements and Accreditations

Baylor Scott & White All Saints Medical Center has received numerous national and regional recognitions for clinical excellence and patient safety:

• U.S. News & World Report — Ranked among the top 10 hospitals in Texas for 2023–2024.
• Leapfrog Group — “A” Grade for Patient Safety (2023).
• Healthgrades — 5-Star Rating for Cardiac Surgery, Stroke Care, and Hip/Knee Replacement (2023).
• The Joint Commission — Gold Seal of Approval for Primary Stroke Center and Comprehensive Stroke Center.
• American Heart Association — Get With The Guidelines® Gold Plus Award for Cardiac Care.
• Becker’s Hospital Review — Recognized as one of “100 Hospitals and Health Systems with Great Orthopedic Programs” (2023).
• Press Ganey — Top 5% in Patient Experience nationwide for three consecutive years.

The center also leads in community health initiatives, including free diabetes screenings, mobile mammography units serving rural communities, and a $12 million annual investment in community health programs through the Baylor Scott & White Foundation.

Its commitment to innovation is evident in its adoption of AI-driven predictive analytics for patient readmission risk, robotic process automation for billing accuracy, and telehealth expansion that now serves over 50,000 virtual visits annually.

Global Service Access

In an increasingly interconnected world, healthcare access should not be limited by geography. Baylor Scott & White All Saints Medical Center has pioneered several global service models to ensure that patients worldwide can benefit from its expertise — whether they are traveling to Fort Worth or receiving care remotely.

Telehealth and Virtual Care

Through the myBSWHealth platform, patients anywhere in the world can schedule virtual visits with All Saints providers — including specialists in cardiology, neurology, oncology, and psychiatry. These visits are covered by many international insurance plans and are conducted via encrypted, HIPAA-compliant video conferencing. A dedicated global telehealth coordinator helps patients navigate technical setup, time zone scheduling, and language barriers.

Medical Record Transfer & Remote Consultations

International patients can securely upload their medical records, imaging scans, and lab results through the portal. All Saints’ specialists review these materials and provide written consultation reports — often within 72 hours — that can be shared with local providers abroad. This model is particularly valuable for patients seeking second opinions before undergoing surgery or complex treatment.

Global Referral Network

Baylor Scott & White has formalized partnerships with over 40 international hospitals and clinics to facilitate seamless referrals. If a patient in London, Dubai, or São Paulo requires a procedure not available locally — such as a minimally invasive mitral valve repair or a pediatric brain tumor resection — their local physician can refer them directly to All Saints through the Global Referral Portal at www.baylorscottandwhitehealth.com/global-referrals.

Medical Tourism Packages

For international patients seeking comprehensive care, the center offers bundled medical tourism packages that include:

• Pre-travel medical evaluation
• Flight and airport transfer arrangements
• Hotel accommodations near the hospital
• Personal care coordinator
• Post-discharge follow-up care plan
• Return travel coordination

These packages are priced transparently, with no hidden fees, and are available for procedures such as joint replacements, cardiac bypass, cancer treatment, and bariatric surgery.

Language & Cultural Support

With over 100 languages supported through its interpretation services, All Saints ensures no patient is left behind due to language. In addition to live interpreters, the hospital provides multilingual patient education materials, signage, and discharge instructions in over 20 languages — all available digitally and in print.

Global service access isn’t just about technology — it’s about dignity, clarity, and continuity of care. Baylor Scott & White All Saints Medical Center treats every patient, regardless of origin, as a valued member of their community.

FAQs

Q1: What is the official customer support number for Baylor Scott & White All Saints Medical Center?

A: The official toll-free number for general patient support is 1-844-BSW-4YOU (1-844-279-4968). This line is available 24/7 and connects you to trained patient care specialists.

Q2: Is there a 24-hour nurse advice line?

A: Yes. The 24/7 Nurse Advice Line is 1-800-525-5465. This service provides clinical triage for non-emergency symptoms and can help determine if you need urgent care or can be treated at home.

Q3: How do I get my medical records from All Saints Medical Center?

A: You can request your records through the myBSWHealth portal, by calling the Patient Records Department at 1-844-BSW-4YOU, or by submitting a written request to the address listed in Section 2. Processing time is typically 7–10 business days.

Q4: Can I speak to someone in Spanish?

A: Yes. All Saints Medical Center offers Spanish-language support 24/7. Simply state your preference when calling, or visit the Patient Services Center in person — interpreters are always available.

Q5: Does All Saints accept international insurance?

A: Yes. The center works with many international insurers and can verify coverage before treatment. International patients should contact the International Patient Services team at +1-817-877-2210 or international@bswhealth.com for assistance.

Q6: Are virtual visits available for patients outside the U.S.?

A: Yes. Virtual visits are available globally through the myBSWHealth platform. Providers are licensed to treat patients across state lines and internationally, depending on local regulations.

Q7: What should I do if I think I’ve been scammed by a fake helpline?

A: Immediately stop communication and report the incident to the hospital’s Fraud Prevention Team at fraudprevention@bswhealth.com or call 1-844-BSW-4YOU and ask for security. Never provide personal or financial information unless you’ve verified the number on the official website.

Q8: Can I schedule a second opinion without traveling to Fort Worth?

A: Absolutely. Submit your medical records via the portal or email them to secondopinion@bswhealth.com. A specialist will review your case and provide a written opinion, often within 72 hours.

Q9: Is financial assistance available for uninsured or underinsured patients?

A: Yes. All Saints offers a robust financial assistance program based on income and family size. Apply online at www.baylorscottandwhitehealth.com/financial-assistance or call 1-877-472-7222.

Q10: How do I leave feedback or file a complaint?

A: You can submit feedback via the myBSWHealth portal, email patientrelations@bswhealth.com, or mail a letter to the Patient Relations Department. All complaints are reviewed within 5 business days, and a response is provided within 10 days.

Conclusion

Baylor Scott & White All Saints Medical Center in Fort Worth is far more than a medical facility — it is a pillar of community health, innovation, and compassionate care. Its commitment to exceptional patient support is not an afterthought; it is embedded in every interaction, from the first phone call to the final follow-up. With verified toll-free numbers, 24/7 access to clinical staff, multilingual services, global reach, and industry-leading achievements, All Saints sets the standard for what modern healthcare customer support should look like.

Whether you’re a local resident, an international patient, a family caregiver, or a healthcare professional seeking collaboration, the resources outlined in this guide ensure you can navigate the system with confidence and clarity. Never hesitate to reach out — your health matters, and so does your voice.

For the most accurate and up-to-date information, always refer to the official website: www.baylorscottandwhitehealth.com. Stay informed. Stay connected. Stay healthy.